iPhone'S will not download and play music.

Just got a new iPhone TO replace 5 of my wife who had a dying battery. When we arrived there we immediately restored to a startled upwards from her old phone. Then, we have activated it with our telephone service provider. Now, we have problems with music and videos. In the iTunes store, it displays there download all the music and videos. However, even after all these are done, when we will in either video or music, music will appear grayed out and when we say "Point is not available" and when you type an album it ask the password Apple ID. When you enter the video application, all seasons/shows are displayed, but when you select an episode it says loading and request the password. I mentioned all this to the lady from Verizon who advised that I come here to vocalize the question. The phone is completely in State active and functional, with the exception that the music and videos do not work. All other aspects of the phone works. In addition, whenever we pass the power off and power on again, it starts at all shows/music download again, however the problem persists. We tried a hard reset and in vain.

Update: we tried to connect the phone to iTunes on a computer. iTunes does not even recognize it as a work phone; He asked if we want to set up as a new phone or if we want to restore from a return to the top. Unfortunately, we have not all backups stored on this computer so that we have no way to restore from this computer.

Tags: iPhone

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