Is Dell really able to detect malicious software on our computers and do they call real people about this?

I received calls of (888) 272-2357 and (866) 795-5597 (the latter figure is real support Dell) almost every day. I answered the first time and they led him off because I was at work. Later, I did a quick search on Google and found out that it was a possible scam. Is this always true? I saw the post it in the forum, but the link provided is broken. Could someone please clarify? I'm also suspicious because I have complete scans every night with Malwarebytes and nothing shows ever...

Any "cold-calling" that you receive from DeLL, Microsoft, your ISP, or any other party, claiming that they were tuned to your use of the computer and discovered a virus/malware, is a SCAM.   Hang up on them and forget about it.

Tags: Dell Software

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    ===============================================================

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    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

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    SuperAntiSpyware Portable Scanner - free
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    Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
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    --------------------------------------------------------

    If necessary here are some free online scanners to help the

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    -----------------------------------

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    ----------------------------------

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    ================================

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    Choice of PCmag editor - Prevx-
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    Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
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    --------------------------------------------------------

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    -----------------------------------

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    --------------------------------------------------------

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    -----------------------------------------------------------------------

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    also install Prevx to be sure that it is all gone.

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    http://www.prevx.com/   <-->
    http://info.prevx.com/downloadcsi.asp  <-->

    Choice of PCmag editor - Prevx-
    http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

    Try the demo version of Hitman Pro:

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    --------------------------------------------------------

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    9000:

    8100:
    8110:
    8120:
    8130:
    8220:

    8300:
    8310:
    8320:
    8330:
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    8800:
    8820:
    8830:

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  • Article update: Harden your Mac from malicious software attacks

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    Article

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    Harden your Mac from malicious software attacks

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    It's free and (probably) equivalent Windows software is well regarded in the Mozilla community.

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    Mac users often ask if they should install "anti-virus" (AV) or software "anti-malware". The answer is 'no', but it can give the false impression that there is no threat of what is loosely called 'virus '. There is a threat.

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    OS X implements now three levels of integrated protection specifically against malware, not to mention the protections of runtime such as quarantine the file, execute disable, sandbox, protecting the integrity of system, System Library randomization and randomized address space layout , which can also prevent other kinds of exploits.

    2. all versions of Mac OS X 10.6.7 were able to detect the malware Mac known in downloaded files and block non-secure web plugins. This feature is transparent to the user. Apple calls internally it "XProtect."

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    If it is not already done.

    As XProtect, MRT is effective against known threats, but not against strangers. It alerts you if it detects malware, but otherwise, it has no user interface.

    5. the built-in Mac OS x security features reduce the risk of malware attack, but they are not and will never be complete protection. Malware is a problem of human behavior, not a behavior machine, and none only of technological solution will solve. Software protect you from trust only will make you more vulnerable.

    The best defense is always going to be your own intelligence. Except perhaps feats of Java, all the known malware, circulating on the Internet wearing reached a completely setting installation to update to OS X 10.6 or later takes the form of so-called "Trojans", which may have no effect if the victim is deceived in their execution. The threat thus amounts to a battle of wits between you and cybercriminals. If you are better informed, they think you are, you win. In effect, it means that you always stay in the shelter of practical computing. How do you know when you leave the safe harbor? Here are a few signs warning of danger.

    Software from a reliable source

    ☞ Software with a brand, such as Adobe Flash Player, does not come directly from the Web site. Don't be fooled an alert of any website for updating Flash, or your browser, or other software. A real alert that Flash is outdated and blocked is shown on this support page. In this case, follow the instructions on the support page. Furthermore, assume that the alert is false and that someone is trying to rip you off to install malicious software. If you see these alerts on more than one Web site, ask for instructions.

    ☞ Software any is distributed via BitTorrent or Usenet, or on a Web site that distributes pirated music and movies.

    ☞ Rogue sites Web such as CNET Download MacUpdate, Soft32, Softonic and SourceForge distribute free applications that have been packaged in a superfluous "install".

    ☞ The software is advertised through spam or intrusive web ads. Any announcement, on any site, which includes a direct link to a download should be ignored.

    Software that is clearly illegal or doing something illegal

    Commercial software ☞ high-end such as Photoshop is "cracked" or "free."

    ☞ An application helps you violates copyright law, for example to circumvent the copy protection on a commercial software, or streamed media recording to be reused without permission. All the 'YouTube downloaders' are in this category, but not all are necessarily malicious.

    Conditional or unsolicited offer from strangers

    ☞ A phone calling or a web page you indicates that you have a "virus" and offers to remove. (Some reputable sites warned visitors who have been infected with the malware "DNSChanger" legitimately. The exception to this rule applies.)

    ☞ A web site offers a free content like music or video, but for use, you must install a "codec", 'plug-in', 'player' 'Downloader', 'extractor', or 'certificate' which comes from the same site, or a stranger.

    ☞ You win a prize in a competition that you are never entered.

    ☞ someone on a forum like this is eager to help you, but only if you download an application of your choice.

    ☞ a 'FREE WI - FI!' network presents itself in a public place like an airport, but is not provided by management.

    ☞ Online everything that you expect to pay is 'free '.

    Unexpected events

    ☞ a file is downloaded automatically when you visit a web page, without any further action on your part. delete any file without opening it.

    ☞ You open what you think, it is a document and you receive an alert that it is "an application downloaded from the Internet." Click Cancel and delete the file. Even if you don't get the alert, you must always remove any download that is not what you expected it to be.

    ☞ An application does something you don't expect, such as permission to access your contacts, your location or the Internet without obvious reason.

    ☞ Software is attached to the email you na not ask, even if it is (or seems to come) by a person of trust.

    I do not leave the safe harbour that once will necessarily lead to disasters, but make a habit of it will weaken your defenses against malicious software attacks. None of the above scenarios must, at the very least, make you uncomfortable.

    The emergence of data "ransomware" for Mac was part of the defense against the attacks of backup all data. Since an infected machine could destroy its own backups, at least a backup unit must always be in offline mode. For example, you could turn your backup drives, keeping one with you or another site. This strategy also protects against a physical threat such as a fire or theft.

    6. Java on the Web (not to be confused with JavaScript, to which it is not related, despite the similarity of names) is a weak point in the security of any system. Java is, among other things, a platform to run complex applications in a web page. That was always a bad idea, and Java developers have proved unable to apply it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been a type virus Windows affecting OS X. simply load a page with Java malicious content could be harmful.

    Fortunately, client-side Java on the Web is outdated and largely disappeared. Only a few outdated sites still use it. Try to accelerate the process of extinction by avoiding these sites, if you have a choice. Forget to play games or other uses not Java essentials.

    Java is not included in OS X 10.7 and later versions. Discrete Java installers are distributed by Apple and Oracle (the developer of Java). Do not use one unless you need it. Most of the people don't. If Java is installed, turn it off- not the JavaScript in your browser.

    Whatever the version, experience has shown that Java on the Web is not reliable. If you must use a Java applet for a job on a specific site, Enable Java only for the site in Safari. Never activate Java for a public Web site that carries the third-party advertising. Use only on websites that are well known, protected by login and secure without ads. In Safari 6 or later, you will see a padlock icon in the address bar when you visit a secure site.

    7. another perennial weak point is Adobe Flash Player. Like Java, Flash is declining well deserved, but content Flash is still much more widespread than the contents of Java on the Web. If you choose to install the Flash plugin, you can reduce your exposure to Flash by checking the box marked

    Stop the plug-ins to save energy

    in the Advanced tab of the preferences of Safari window, if not already done. Consider also installing an extension Safari as "ClickToFlash" or "ClickToPlugin." They will prevent the Flash content automatically load and are initially not Flash video is substituted for Flash on YouTube and perhaps a few other sites. I tested the extensions and found them safe, but you should always do your own research before you decide whether to trust any third party software.

    8. remain within the sphere of security, and you will be as safe from malware you can be practically. The rest of this comment is what you must do to protect you.

    Although it may seem counterintuitive, you should never install any AV or products 'Internet security' for Mac if you have a choice, because they are all worse than useless. If you are required by a (wrong) institutional policy to install some kind of AV, choose one of the free apps in the Mac App Store, nothing else.

    Why you should not use products AV?

    ☞ To recognize malware, software depends on a database of known threats, which is always at least one day to day. This technique is a proven failure, as a major supplier of AV software has admitted. Most of the attacks are "zero-day" - that is, previously unknown. Recognition-based AV does not defend against such attacks, and the enterprise IT industry comes to realize that the traditional AV software is worthless.

    ☞ design is based generally on the nonexistent threat that malware can be injected at any time, anywhere in the file system. Malware is downloaded from the network; He is not of the blue leaves. To meet this threat does not exist, a commercial AV software changes or low level functions of the operating system, which is a waste of resources and a frequent cause of instability, bugs, poor performance, and duplicates.

    ☞ changing the operating system, the software can also create weaknessesthat could be exploited by malicious attackers.

    ☞ especially, a false sense of security is dangerous. This fact relates to all AV software it will never be any changes elsewhere.

    Using the software AV defines you for double exploitation: by hackers, malicious software, that the software does not protect you and the actual AV industry. The latter will often try to hang with a product free of appeal , so it can charge you for "improvements" later.

    9. a free AV product from the Mac App Store is safe as long as you don't let it delete or move files. Ignore all the warnings that it can give you on "heuristic" or "phishing." These warnings, if they are not simply false positives, see the text of e-mail messages or updates cached web pages, not malware. Also ignore any attempt to upsell you to a paid version of the product.

    An AV application is not necessary and may not be invoked for protection against malware for OS X. It is useful, or even not at all, only to detect malware Windows and even for this use it is not really effective, because the new Windows malware makes its appearance much faster than OS X malware.

    Windows malware cannot hurt you directly (unless, of course, you use Windows). Just do not pass to someone else. A malicious link in the e-mail is usually easy to recognize by the name alone. A concrete example:

         London Terror Moovie.avi [124 spaces] Checked By Norton Antivirus.exe

    You don't need software to tell you it's a horse Trojan for Windows. Software may be able to tell what trojan is, but who cares? In practice, there is no reason to use a recognition software, unless an organizational strategy requires. Malware Windows is so widespread that you must assume that it is in each attachment until proof to the contrary.

    A free AV product on the App Store can serve a purpose if it fulfills a misinformed network administrator that requires to have some sort of application AV. An App Store product will not change the operating system; in fact, it does nothing, unless you run it.

    If you are just curious to know if a file is recognized as malware by the AV engines, you can download it from the "VirusTotal" site, where it will be tested against most of them. A negative result is evidence of what whether, for the reasons given above. I do not recommend doing this with a file that may contain private information.

    10. There seems to be a common belief that the firewall Application acts as a barrier to infection, or prevents operation of malware. He does not. It blocks incoming connections to some network services you are using, such as file sharing. It is disabled by default, and you should leave it like that if you're behind a router on a private home or office network. Activate only when you are on an untrusted network, for example a public Wi - Fi hotspot, where you do not want to provide services. Disable services that you don't use in the sharing preferences window. All are disabled by default.

    11. as a Mac user, you don't have to live in fear that your computer may be infected whenever you install the software, read emails, or visit a web page. But nor can you assume that you will always be free from exploitation, no matter what you do. Internet browsing, it's like walking the streets of a big city. It can be as safe or as dangerous that you choose to do so. The greatest harm done by software AV is precisely its selling point: it makes people feel safe. They can then feel sufficiently safe to take risks, which the software does not protect them. Nothing can reduce the need for safe computing practices.

  • Malicious adware/software has infected Chrome and Safari

    My exactly the same problem was discussed in another thread, but unfortunately the solutions did not work for me, so I'll try again.

    I'll try to be as detailed as possible, so I'll drop my question into several categories:

    My system

    • MacBook Pro (retina, 13 inches, end of 2013)
    • Processor: 2.4 GHz Intel Core i5
    • Memory: 8 GB 1600 MHz DDR3
    • Storage: 249,77 GB
    • Operating system: OS X El Capitan, Version 10.11.4

    The problem

    • Calendar: This problem has persisted for fifteen hours; I he didn't notice last night so I think it happened this morning, but I'm not sure if I'm being generous with the timing at 100%.
    • Chrome and Safari (both browsers I installed), some kind of malware is the insertion of hypertext links on specific words that link to the ads. Each unique ad is related to the s.igmhb.comurl. The words a hyperlink become all-cap, bold and italic with a green arrow at the upper right of each word in a hyperlink. Curiously, it doesn't seem to affect all Web pages, only a small number. It does not seem to be all rhyme or reason as to which sites it affects.
    • I have not installed or downloaded anything suspicious or out of the ordinary, so I have no idea where it comes from.


    What I've done so now

    • I immediately checked for any suspicious Chrome extensions because it is generally what is the problem, but cannot find anything. Then I went to Safari to see if it has also been hit, which is. This means that it is probably something that is in my system, not only in a browser.
    • I then ran a scan with Malwarebytes Anti-Malware, and it found a number of things. Quickly, I deleted the and restarted my computer. Unfortunately, the problem is still persistent. This is where I am really myself, because kicking that I should write the names of what found Malwarebytes. I just assumed it would well after I deleted the offending files. I tried to run several other analyses Malwarebytes, but they all appear negative. I know from experience that there is probably some hidden files in my system, but as I said I don't know what to look for.
    • I googled "s.igmhb.com" to see if other people have the same problem, and he's a little suspect. Best results are less than 48 hours, and they are all websites, advertising an anti-virus software. Many of them recommend same installation MacKeeper, I know is a big no-no. So yes, pretty suspicious if you ask me.

    That's all I can think of right now; I hope that's enough for someone to help me. This type of adware are seem to be very new, so I've not had much luck finding solutions.

    You may have installed ad-injecting malicious software ("adware").

    Do not use any type of product, "anti-virus" or "anti-malware" on a Mac. It is never necessary for her, and relying on it for protection makes you more vulnerable to attacks, not less.

    Save all data first.

    Some of the most common types of adware can be removed by following the instructions from Apple. But before you follow these instructions, you can try an automatic removal.

    If you are not already running the latest version of Mac OS X ("El Capitan"), update or upgrade in the App Store you could adware to automatically remove. If you are already using the latest version of El Capitan, you can still download the current update of the Apple Support downloads page and run it. Still, some types of malware will be deleted, not all. There is no such thing as the automatic removal of all possible malware, either by OS X third party software. That's why you can't rely on software to protect you.

    If the malware is deleted in your case, you will still need to make changes to the way you use your computer to protect you from new attacks. Ask if you need advice.

    If the malware is not automatically deleted, and you cannot remove yourself by following the instructions from Apple, see below.

    This simple procedure to detect any type of adware that I know. Disabling is a procedure distinct and better still.

    Some legitimate software is funded by advertising and may display advertisements in its own windows or in a web browser while it is running. It's not malware and it may not appear. In addition, some Web sites display advertising intrusive popup that can be confused with adware.

    If none of your web browsers work well enough to carry out these instructions, restart the computer in safe mode. Allows to temporarily disable the malware.

    Step 1

    Please triple - click on the line below on this page to select it, and then copy the text to the Clipboard by pressing Control-C key combination:

    ~/Library/LaunchAgents

    In the Finder, select

    Go ▹ go to the folder...

    from the menu bar and paste it into the box that opens by pressing command + v press return. Open a folder named "LaunchAgents", or you will get a notice stating that the file cannot be found. If the file is not found, proceed to the next step.

    If the folder opens, press the combination of keys command-2 to select the display of the list, if it is not already selected. Please don't skip this step.

    There should be a column in the update Finder window. Click this title two times to sort the content by date with the most recent at the top. If necessary, enlarge the window so that all the content show.

    Follow the instructions in this support article under the heading "take a screenshot of a window." An image file with a name starting in 'Screenshot' should be saved to the desktop. Open the capture screen and make sure it is readable. If this isn't the case, capture a small part of the screen indicating that what needs to be shown.

    Start a reply to this message. Drag the image file in the editing window downloading. Alternatively, you can include text in the response.

    Leave the case open for now.

    Step 2

    Do as in step 1 with this line:

    /Library/LaunchAgents

    The record which can open up will have the same name but is not the same as in step 1. In this step, the folder does not exist.

    Step 3

    Repeat with this line:

    /Library/LaunchDaemons

    This time the file will be called "LaunchDaemons."

    Step 4

    Open Safari preferences window and select the tab 'Extensions'. If the extensions are listed, post a screenshot. If there are no extensions, or if you cannot launch Safari, skip this step.

    Step 5

    If you use Firefox or Chrome browser, open the list of extensions and do as in step 4.

  • Windows Malicious Software Removal Tool (KB890830) - leads to errors of display adapter & turns off internet.

    Windows Malicious Software Removal Tool (KB890830) - when this update is installed, to restart my graphics cards & adapter network (Broadcom NetXtreme 57xx Gigabit Controller) is no longer working.  On their uninstall, I was not able to re - install these devices.  The problem of network adapter prevents me from using the internet. I had to restore my function to return to normal.  This may correct or how I can choose not to install this update & have still "automatic updates?"

    Are you sure that the problem is caused by Windows Malicious Software Removal Tool?

    First, download the drivers for the device in question and is they don't are not already in a zip file, place them in a backup of the folder on your desktop. Once completed, click Start > run > type or paste mrt.exe > OK. Now run a quick scan. Once completed, check the results to see if the drivers for the device in question are detected as malware. Let us know the results and we can go from there.

  • Vista Security Center alert (red shield) errors indicating security software (firewall, malicious software) does not not to start?

    Vista Security Center alert (red shield) errors indicating security software (firewall, malicious software) does not not to start?

    This problem has resurfaced. July 2011.

    2011 Microsoft Security Center alerts & errors?

    What The Red Shield keeps popping up with two questions in the Windows Security Center;

    (1) firewall does not run.

    (2) anit-virus Malware software is not running.

    Usually after a while it will reset and run, or I would go on the page of the security configuration to start a program.

    However, recently, the settings will not be reset, and it became an ongoing problem. He seems to have understood

    worse with Windows updates.

    He had a command back to review and reset the settings of windows Security Center in a solution under Windows

    but I wasn't able to find it again (the help has been restructured)

    I ran sfc/scannow, Glary Utilities, CCleaner and Advanced System Care.

    AntiVirus software are Microsoft Defender, F-Secure, Malawarebyes.

    I run Microsoft WindowsVista.

    Any help would be appreciated.

    Sincerely the rich;

    Hi rich,

    You may need to install the hotfix that is described in the following article and see if it helps:

    Windows Security Center does not detect the antivirus application that is installed on a Windows Vista-based computer

    Hope this information is useful.

  • Satellite A60: SD-R6112 drive firmware is not able to detect most of the discs

    My Toshiba Satellite A60 was an engraver of DVD SD-R6112 with Firmware = 1530 is not able to detect most of the discs. I mean that it is not able to detect most of the records he used to read or run however it works the CD provided with laptops for example installation and tools and Utilities CD.

    Recently, I updated win xp to SP2 and I think that this problem is arised for this reason (but not sure)... I tried to reinstall the driver and also tried the latest firmware upgrade, but it is said that it does not require.

    Everyone can you please suggest me the solution. I really tried all but it does not work.

    Hello

    The fact is that each player doesn t work with all THE CDs or DVDs.
    Sometimes, the most recent firmware update could solve these problems, but you will not get a 100% guarantee that it will work.
    I have tested many media and now I decided to use the TDKs CD and DVD.
    I m happy because now I have problems with this media.

    The only solution is to test the media.

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