Is the phone number and alarm warning screen I saw a scam?

Just got a very a screen red background on my computer and a strong voice message, saying that the malware was attempting to invade my computer. He pretended to be Mozilla Firefox and told me to call 844-338-4651 for an easy solution to this problem. There were several windows with red filtered in back and directions in the smaller screens. I didn't have the right to close the small windows filtered to join the largest window without actually closing the red window, which closed all the.

Just one telephone number had one please press one message without context, so I hung up. I then customer of google mozilla supported number, consisting of 844 844-2429 and got an Exchange responded by a person with a very strong South Asian accent. He has not identified himself as working for Mozilla until I asked if it was Mozilla (stupid me). I explained the problem and said that I had to find a way to confirm the number preceding or report it as a scam. As soon as I said scam said I must do and hung up.

The warning screen told me I had to get this fixed malware invasion before I went shopping on the internet. I'm pretty freaked out right now, but I'm 80% sure it was a scam. Can you confirm?

Thank you
Anne

Hi, yes you are right to be wary, Mozilla will never ask you to call them. If you did, they may well have asked you to enter an address into your browser which would enable them to take control of your computer and access your data.

- Avoid and report Mozilla tech support scams.

Tags: Firefox

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