issue of monitoring/reporting document download

Our EQ 9 configuration has been implemented with a controlled forms process created by Eloqua Consultant. Every piece of content has a unique DocID. When someone downloads a PDF book, Eloqua adds this person to the appropriate campaign in salesforce.com. I am trying to find a way to run a report in EQ that will give me the email address for each person who has downloaded a document (DocID). So, I want to compare these data with corresponding salesforce.com campaign to ensure that the two systems are synchronized.

We called support EQ and they told us that you cannot run a report based on the DocID of our content resources. They also said that the only way to produce such a report would be to put a tracking script on the footer of document, and then run a report against anyone who has visited this page.

Here are my questions:

  1. Anyone know how to run a report that will produce a list of emails for each contact Eloqua that has downloaded a specific DocID (resource of content).
  2. If the content is accessible is a document PDF is opened in Acrobat Reader, how do you add an equalizer to a PDF tracking script? As the document is open in Acrobat Reader, I don't think you can add an equalizer to the tracking script.
  3. If someone downloads a white paper from our site, EQ adds to the campaign in SFDC. If the data exists because Eloqua knows when someone downloads an asset and adds them to the appropriate campaign. Is it possible to access these data in EQ?

Any advice would be greatly appreciated.

I'll slightly re - order questions, put them in the order needed to achieve this:

(2) the assets must be connected on your website using the redir.htm page that is included in your tracking scripts package. Unfortunately, active such as files PDF and images or exe are not able to be tracked directly, because we cannot place our scripts on them. The workaround is to use the redir.htm page to create a link to redirect to the asset, which is identified in Eloqua. The general format of these links is http://www.yourcompany.com/elqnow/redir.htm?ref=http :// www.yourcompany.com/pdf-asset.pdf . The front part of the link may be slightly different depending on where you have decided to host our follow-up of scripts on your web server, but the part elqnow/redir.htm? ref = the link will always be the same, with the URL after the ref = following the instrument you want to redirect to the change.

(1) once the asset is followed, you can use a contact filter to capture people who have downloaded the assets. The criteria of "Has visited the site" would be the most appropriate, and you can specify the exact PDF as the page that you want to search criteria.

(3) at this point, you can create multiple filters for each asset and those like the charger using a program. In this program, you can use a rule to update to stamp contacts with the campaign proper SFDC ID and then push them through a step that runs the external event "Associated with the campaign", or alternatively, feed in your CRM program update and who have to ensure that the lead or contact is first create them if not, and then associate them with the campaign using the ID that has been affixed to their record in the previous programme.

Hope that helps!

Tags: Marketers

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