Issue of Script CUE, pronounced name

Hello

I have a script standard auto on a system of IDENTIFICATION of ver 2.1.1. If the person called is a subscriber of the unit and records a name spoken, I would like to play it back to the caller as a confirmation. I have this job by following the steps of the Extension of the user and read information from the user. If the Subscriber has not registered a pronounced name, the script errors out with a message of "system problems". I assumed that, given that the pronounced name is null. Is there a way to check a valid registered name before trying to use it as a guest?

Thank you

Dave Windorski

If you are using a read the user information, you can set the attribute name spoken in a varialbe, say the spokenName (which is a kind of Document). You can tell a step if (spokenName is nothing), the step create generated prompt allows to set a guest spoken of the phone number. Then you can play the version spoken of the extension. If (spokenName == null) is false, then you can play the recorded name.

Tags: Cisco Support

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