Issues all in one Scanner HP with Windows 7

Hello. I was hoping someone could shed some light on this question...

I have a HP all in one Office Jet L7590. This device has been connected to a desktop Dell under Windows XP SP2. This AIO worked perfectly, until recently...
I bought a brand new HP 2000 laptop (Windows 7 Home Premium 64-bit). I installed this AIO (Officejet L7590) by connecting it to the laptop Windows 7 install the drivers.  After doing this, I realized that I'd rather have all the HP installed software, so I proceeded to the HP site and retrieved the good download and installed. HP Solution Center is active and shows my AIO printer and it's stats (ink, ect). However, my issues revolve around the SCAN function. It will not work and I get various errors. I have studied this problem and see that many people have problems scanning with Windows 7. However, I can't find my specific errors, or find a solution to my problems. Most of the fixes I found relate to machines that have upgraded from vista to 7. I have not since it is a new machine with a fresh install of 7...
I did the following without result:
Uninstalled all the software and drivers associated with the L7590
Reinstalled software and drivers (downloaded from HP)
Update software thought the HP Solutions Center
Update Windows 7
Downloaded and run all the tools of diagnosis HP without success (stops while checking the driver and indicates that the driver is the question)
Applied patch that was supposed to be for the upgrade of vista (which I have to lose?)
Also tried running the center of HP Solutions in XP Compatibility Mode
Downloaded and installed the HP software removal tool
Let Windows HP peripheral installation and use of Windows Fax and Scan (cannot communicate with scanner)
HP support could not help me and concluded that it was a Windows 7 problem despite this being confirmed equipment compatible. This issue is ongoing since late June of 2012 when I first contacted HP. I was hoping that a more experienced Windows 7 expert might have a solution.
Thank you in advance.

If you let win install the device it will use the built in the custom of whch win7 drivers provide the same functionality as the full features of HP software.

Using the compatibility options on a program that is fully compatible win7 will give rise to other issues, so in the compatibility options, delete this compatibility that has been set.

Not being is not quite sure of the current state, I'd do it disconect the printer, uninstall the HP software via programs & features, then use the HP software removal tool. Check that the printer has been removed from the device and printers.

Run disk Cleanup then clean the PC restart

Then install the software of the full functionality of the HP site, after doing so run the option to update the HP Solutions Center.

Then re - test the printer and use the scan, not fax scan HP & windows.

If after you have installed the HP software the sys requires a restart and your scans/tests fail, then clean boot the PC and re - test

Tags: Windows

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