Items 12 - impossible to copy records my 12 items ms peak records.  He said something like files not supported.  I copy in windows using the Canon software.  Any help or ideas available?

Hi, I can not my widows peak in 12 files.  I have some files in there for a while back but now says unrecognized file types.  Camera Canon Image Browser use to download in Windows.

bc430591 wrote:

Hi MichelBParis,

Thank you for our response.

The exact message is:

"Nothing has been imported.  "The files or selected it to import one or more files did not all types of supported files, or the files are already in this catalogue.

That's what I thought.

I try to import the file types are CR2 7 JPEG.

? They are raw, extension files. CR2 or JPEG, .jpg extension?

I am looking for the 'my files' in the form of import of items, but the file does not appear.

I made a new file of the sample and he DID appear in the catalog of items.

It is an indication that you really have the files in the catalog.

You may think that the files you want to import are not in the catalog because you don't find them by searching by file name. If you have a file that you cannot import, the first thing is to search by filename in the Organizer. If you don't find anything, this does not mean that they are not already in the catalog.

Not obvious? Yes.

The reason why that isn't already imported files, it is that they have different names.

The organiser considers files as 'duplicates' if they have the same 'date taken' and size in kilobytes.

So, to be sure, you must define a search with these two criteria query and observe the result. You will be able to check if the found files are visually identical to the ones you can't import now.

The search query, that I mentioned above is looking for details that presents four criteria with the logical operator "AND":

-date taken is before...

-date taken is after...

-file size is more than...

-the file size is less to...

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