iTunes won't sync for iPhone 6 s film

I use iTunes 12.4.1.6 and an iPhone 6s + on a late 2012 27 "iMac, running El Capitan v. 10.11.5

I loaded an old video from my computer, that I can play and edit in Quicktime and now want to sync my iPhone. The video plays fine in iTunes and Quicktime etdansl VLC2. It is a mp4 file format.

When I try to sync with my iPhone, I get the following error message:

"File name has been copied to the iPhone"iPhone name"because it cannot be played on this iPhone."

Can someone tell me what is happening and what I can do to fix this?

Thank you.

Do you use iCloud photo library?  If so, you cannot use iTunes to sync videos on your iPhone.

Tags: iTunes

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