JavaScript:showPrintPDF opens an empty window

I use a messaging site that opens a new window to view and print parcel labels, using 'javascript:showPrintPDF '. Firefox opens an empty window without content.

I just noticed that the name of the script contains PDFS. The link "Details of the system more" with your original question does not show that you have the plugin installed Acrobat. If you open the pane of Add-ons, does show there?

Orange Firefox button or classic menu Tools > Modules

On the left side, click on Plugins. Then search for:


Adobe Acrobat 10.1.2.45 Adobe PDF Plug-In For Firefox and Netscape 10.1.2

If you have uninstalled Adobe Reader plugin in favor of another PDF reader/plugin, and then look for the appropriate plugin.

If the Adobe plugin should be there but isn't, you can be able to remedy this situation by reinstalling the Adobe Reader software. In some cases, you can copy a .dll file in a particular folder, but I don't have the relevant file and very practical directory names.

If you do not have the plugin, but it does not work properly, you can try to change how Firefox handles a PDF file to view it in the browser to launch Adobe Reader. Two places to check for this:

(1) preferences, adobe Reader (or Acrobat)

Edit > Preferences > Internet > uncheck the box for display PDF in browser

(2) usability of Firefox

Orange Firefox button or classic menu Tools > Options > Applications

In the search box, type or paste pdf and make a pause while Firefox filter list. Change the action in the right column "Always ask" and see if that helps.

This is a work around, you can test again after the next Adobe and Firefox updates.

Tags: Firefox

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