Judgment of the thermal event. Don't restart windows xp

Dell Optiplex gx270s Small Desktop model, close. On restart, shutdown message was caused by a thermal event.
I replaced the fan and the heatsink, but I still receive the message.  All the posts on the software side say it is a hardware problem, but I can't windows to restart.  It runs for about 10 seconds then stops.  Cannot reboot in safe mode either, computer crashes, loading... mup.sys loading line by line.

How to restart?

Hi Phil_DellGX270,

Start your computer with a minimal set of basic devices as the mouse and keyboard and check if you can successfully start.

Try disabling the sound card and video adapter network adapter etc. of Basic Input/Output system (BIOS) and check.

Consult the manual or contact the manufacturer to do the same.

NOTE: Changing the BIOS / semiconductor (CMOS) to complementary metal oxide settings can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from configuration can resolved BIOS/CMOS settings. Changes to settings are at your own risk.

Kind regards

Divya R - Microsoft technical support.

Tags: Windows

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