just turned on laptop and speakers don't work even tried to update this thing idt have no ideas?

I tried to download IDT and looked like it had not worked when I check and play sound the bar up and down as if something is playing but nothing doesn't come out. I even tried helmet still nothing. Any ideas?

Thank you

Hello

Try the following.

Open windows control panel, open Windows Update, select "View update history" in the left pane and then select "Installed updates" link in the next window.

Locate the KB2962407 update, right click and choose uninstall.  Once completed, restart the computer, open windows control panel, open Windows Update and select "Check for updates".  You will see the update that you have uninstalled just offered once again - right click and select "Hide update".

When windows has reloaded, use the Recovery Manager to reinstall your original IDT HD Audio driver as it is stated in the document at the link below.

Recovery Manager - Windows 8.

Kind regards

DP - K

Tags: Notebooks

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