KB3097877 update: no access to System Recovery Options

Hello

I'm looking for advice to help me with this ridiculous Windows 7 KB3097877 update problem on my Asus laptop. I'm one of the few unlucky ones who has had trouble with this particular update. I don't have access to the command prompt (which is often highlighted the best) way to solve the problem and that my computer does not have the ability to "repair your computer" once I hit the F8 key. Instead, I am led to the Windows Error Recovery page. I just visited Microsoft help page: https://support.microsoft.com/en-us/kb/3097877

However, none of the three solutions they provided advice on what to do if the usual Advanced Boot Options do not appear! Quite honestly, I'm frustrated. I'm not keen on any medium, and one of the solutions I've read on requires me to create my own boot USB drive, that still seems more confusing to me. I'm borderline at the edge of panic. Everyone seems to have already resolved their problem with this update. If someone here can offer please no indication as to the best way, I can move forward from here, I would be extremely grateful!

Hello Elena,

Thanks for posting your query in Microsoft Community.

I understand that you found start bluescreen issues in your Windows 7 system. This scenario has started happening after installing the recent update of KB3097877. A new update was also released to solve the problem. Now, in order to diagnose and solve the problem, I suggest you try the steps posted by Ravinath P replied on 13 November 2015 in the following thread and check if the steps help you to solve the problem.

Screen flickering and problems log on Windows 7 after installation of updates

http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-update/flickering-screen-and-sign-in-problems-on-Windows/df9c8255-587f-4DBF-BB45-6639b29dc4ae?TM=1447375680761

Hope this information is useful. Let us know if you need more help, we will be happy to help you.

Tags: Windows

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