KB973687 & KB923561 fail with 0xf00b0004 error

I have 2 updates that fail with the error 0xf00b0004.  I use a WSUS server to update my clients and updates have been installed successfully in 13 other PCs.  The clients are running XP Professional.  Updates fail and their error messages are below:

-KB973687: Installation failure: Windows failed to install the following update with error 0xf00b0004: update for Windows XP (KB973687).

-KB923561: Installation failure: Windows failed to install the following update with error 0xf00b0004: Security Update for Windows XP (KB923561).

I don't know what means the error 0xf00b0004.  Any advice will be appreciated...

Hi Findingo97,

You can reset the Windows Update components, download the Microsoft fix - it from the link and run the wizard that automatically resets the windows update components, if it does not; I recommend that reset you manually update windows components from the link: http://support.microsoft.com/kb/971058

If this does not help then try to install updates manually, here are the links where you can download updates.

Update for Windows XP (KB973687) (32-bit)

http://www.Microsoft.com/downloads/details.aspx?FamilyId=1b643267-9116-4258-A53A-5a41426dcbcb&displaylang=en

Update for Windows XP x 64 Edition (KB973687)

http://www.Microsoft.com/downloads/details.aspx?FamilyId=4bdcdabe-f1fb-4465-ACC3-1db8a5b19491&displaylang=en

Update for Windows XP (KB923561) (32-bit) security

http://www.Microsoft.com/downloads/details.aspx?FamilyId=50a8519a-503e-43dd-A78A-c1bc764fd213&displaylang=en

Update security for Windows XP x 64 Edition (KB923561)

http://www.Microsoft.com/downloads/details.aspx?FamilyId=8133d58d-CA11-4f24-81EC-1766cd6cd3b2&displaylang=en

Note: Download the correct version of the update.

Before installing the updates put the clean boot computer and continue the installation. To put the computer in a clean boot follow the link below.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

Note: Once you have finished installing the updates, follow step 7 to start the computer in normal startup.

Hope this information is useful.

Amrita M

Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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