HP Envy: Envy of HP 4520 all-in-one and Windows 10

Hi team!

We purchased through amazon.de 4520 Envy HP all-in-one. Just tried to install and connect wirelessly to my HP Pavilion G6. Our laptop was free update Windows 10 about 6 months, he has also kindly invited by HP.

The installation of the HP Envy disc says it works with Windows 10. But the message from the HP site, says - it has not been tested with Windows 10 and they will not be drivers for Windows 10!

Please, help me and advise me - what I have to do, how to connect the two devices, the laptop can't find the all-in-one device? The test reports of test results wireless network went ok, no problems found. However, the printer is not finding by the laptop.

Alternatively, can I go back to my old version of Windows? How?

If I can't do anything, I would have to return the unit...

Kind regards

mirakirova

Hello

Thank you for using the HP Forums.

Please uninstall and reinstall the software COMPLETE features, follow these steps:

1 uninstall the software from your computer
2. download and save the software COMPLETE features (do not install online)

http://support.HP.com/us-en/drivers/selfservice/HP-envy-4520-all-in-one-printer-series/5447920/model/5447921#Z7_3054ICK0K8UDA0AQC11TA930C7

3. install the FULL feature software "saved".

Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.

Hope that helps!

Tags: HP Printers

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