Keep my orders get cancelled

About 06 19, 2016 my wife and I ordered an Alienware Area 51. My wife had her order canceled about 4 times until finally an order ended up surviving the Dell, process control and is happened last week.

My order seemed to survive at first, however, he ended up getting cancelled by Dell. I spoke with Dell online and has insured the 7/28 my order was in process along very well without any problems. However the 8/4, I checked again and was told that my order was cancelled. I called Dell sales department and placed the new order, only that it was canceled the following day on 8/5.

I find it completely unacceptable that I was first lied about 7/28 and the second who don't rescinded an order that has been placed on 6/19 to 8/4, this kind of delay is just crazy. Then it gets even worse when my new order that was supposed to solve the problem and was placed on the phone got canceled the next day for some reason.

I really don't understand what is happening with the whole ordering process and why it continues to be. I'm pretty close with Dell and just build my own computer and begin ordering stations HP and servers for my business. I ordered countless computers desktop, laptops, AIOs, workstations and Dell servers and really intended to continue working with Dell, but these recent experiences have made me lose my loyalty to the brand for Dell.

If someone could help point me in the right direction and help me solve this problem it would be greatly appreciated. I'm willing to spend a decent amount of money on these computers from Alienware desktop, but for some reason that I'm getting the run around. I don't want to have to call someone to redo my order only to have keep canceling and repeat the process again and again.

Thanks for your time.

Hi rafterman414,

Thanks for posting about your experience of the command.  Unfortunately orders can cancel for various reasons, some are manufacturing reasons, some are having problems with the control system, there are sometimes problems with the Bank accepting a purchase above the daily limit of clients, or a problem with funding.

Don't know what happened in this case, but I'd be happy to look into the issue for you.  Will you please contact me privately and include details of your orders, so I can access your files.  Thank you.

Kind regards
Robert

Tags: Dell Products

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