Keyboard ergonomic Sculpt from Microsoft does not

Dear community,

I have the Sculpt duo ergonomic keyboard & mouse Microsoft, but I have a problem only with the keyboard.

1.) does not recognize the keyboard: shift + c

I use the caps lock button to make a big 'C '.

The two shift keys do not work with the c key

(2.) by typing in Microsoft Word (Microsoft Professional Plus 2013), I'll start typing a phrase and all of a sudden it will copy what I write in the following line. Here is an example:

This is an example of what is going on DiagnosThis of care nursing is an example of what happens on the nursing diagnoses

So I started typing and when I went to type the word "Diagnostics", Word automatically copied the sentence and stuck where my current typing was.  I hope this makes sense.

It seems that I turned on some sort of shortcut with SHIFT c and now he's doing the thing copy instead, but I have no idea how I did this or how disable it.

Things I've tried:

-restart the computer

-have disconnected and reconnected the USB receiver

-turn the computer off, by disconnecting and reconnecting the USB receiver, turn on the computer

-uninstalling and reinstalling the drivers

-multiple restarts again

I am running Windows 7 Home Premium, 64-bit operating system.

Thanks for your help,

Kim

Hello, Kim.

Welcome to the Microsoft Community Forum.

Also thank you for all the details in your request.

Method 1: Mouse, keypad, touchscreen and keyboard with Windows problems

http://Windows.Microsoft.com/en-us/Windows/help/Mouse-touchpad-keyboard-problems-in-Windows#V1H=tab01
 
Method 2: Troubleshooting: keyboard

http://www.Microsoft.com/hardware/en-us/help/support/troubleshooting/keyboard/common-issues

Method 3: download the latest version of the software here:

http://www.Microsoft.com/hardware/en-us/d/sculpt-ergonomic-desktop

Restart your computer and check if it works.

If the problem still persists, I would like you to contact Microsoft hardware support.

Contact the Microsoft Hardware Support to:

http://www.Microsoft.com/hardware/en-us/support/contact-us

Please let us know if the issue is fixed after downloading the latest version of the software.

Thank you

Tags: Windows

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