Windows 7 - game Ubisoft "From Dust" does not work on my user account (admin). Work on the new user account (admin). Ubisoft has said contact support technique microsoft.

It's about all in the title.

Turn on the PC

Sign in to account "Me" user with administrator privileges.

Open Uplay game Launcher

Run dust

Game crashes to the desktop

Turn on the PC

Sign up for 'New test' user account with administrator privileges

Open Uplay game Launcher

Run dust

Game starts and works perfectly.

I've been supported by Ubisoft so I did chkdsk and a bunch of other things.

Told to ask Microsoft, Microsoft provides no support whatsoever, so I'm asking here.

Thanks for all help them.

Edit:

I already have:

Run the chkdsk command.

Run a file system check.

Reinstalled the game

Reinstalled Uplay

Reinstalled Microsoft Visual C++ redistributable, and everything related to it.

Disable all background programs.

Run Selective startup with all programs bar disabled Microsoft.

Run the program as administrator

Run the Uplay as administrator

Clean installed graphics card drivers

Reinstalled DirectX

Hi Richard,

As you mention that the problem does not occur in the test account, then it is possible that the old user account is damaged.

I wish that refer you to this article-

http://Windows.Microsoft.com/en-us/Windows/fix-corrupted-user-profile#1TC=Windows-7

We know if that helps you.

Tags: Windows

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