Keyboard of blackBerry Smartphones will not unlock

I tried to update the Documents application to take away this afternoon. The update failed, and then my BB was stuck.

Pull a battery, which looked OK, but it turns on with the keyboard locked and I can't unlock it!

The upper left button does nothing, nor [* call].

I can always use alt + return to scroll through applications but cannot access the home screen. SE back button then does not work.

What should I do?

Thank you

Wolf

It is an update of my previous post. Problem seems to have been resolved.

I think that the culprit was an update to the application of documents to go.

I plugged my BB for the Manager Office, used to remove the application and install the latest OS version and it works fine again.

Wolf

Tags: BlackBerry Smartphones

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