Keyboard wireless suddenly stopped working - changed batteries still not helped

Hello

I have a craving for 20 all-in-one touch screen with a wireless keyboard that has been absolutely fantastic so far.  Suddenly, the wireless keyboard doesn't work while composing an email.  I replaced the batteries and check with a voltmeter to ensure 1.5V. There is an alkiline battery brand name.  I tried to re-boot the computer and pressing the blue connect button under keyboard.  The only keys that seem to work are the volume up/down and mute; the rest of the keyboard does not work.  Any idea?  I like the keyboard of the factory, so I hope this isn't a faulty keyboard.  After walking keyboards use a USB port.

Thank you

Thor

Hello @Thor66,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

I understand that your wireless keyboard does not work and you are looking for help. I'm you provide a HP support document: wireless keyboard and mouse troubleshooting, who will guide you through the process of troubleshooting for your wireless keyboard.

Now, if this does not work and you will need to replace the keyboard are not afraid you can replace the keyboard and the dongle without using another USB port as one that is can be replaced. I'd be happy to help you further and/or guide you through the dongle changing to a new wireless keyboard, but first of all, I encourage you to publish your product for your computer number. I'm a link a HP Support document below that will show you how to find the number for your product. So, if you could indicate what operating system you are using. And if your operating system 32-bit or 64-bit like this and the product number I can give you accurate information.

How can I find my model number or product number?
Operating system Windows am I running?
Is the Version of Windows on my computer 32-bit or 64-bit?

Will you please re-post with the information requested and I would be happy to provide assistance. Thanks for posting on the HP Forums. Have a great day!

Tags: HP Desktops

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