Laptop does not stop automatically.

Hello

I have a HP 2000 t - 2d 00 CTO Notebook PC, model: D6Q45AV.

While I turned off my laptop, the computer stops with the message saying Shutting Down as usual.

However when the screen goes black, the power is still on (lights are always on) and the computer does not turn off.

I waited until she goes off automatically 15 minutes, but instead, I held the power button to close manually.

Also, I can't restart the computer or put it on the mode 'sleep'.

When I restart the computer, the reboot screen appears only and does not restart the computer.

While he was trying to put the computer on the mode 'sleep', the corners of the black screen, but still power is still on.

This has happened since this morning.

Last night, when I stopped, I got the message Shutting Down, the screen is black and the computer shut down in 10 seconds (all LEDs are off) as it normally should.

Y at - it a software update that would solve this problem?

Thank you.

-Eric

Hello

Thursday, I went on board: programs and features: I clicked on SUVs installed updates.

I clicked on the KB3000850 Windows Update from Nov - 25 and uninstalled.

The computer took about an hour and a half to uninstall after reboot.

I tested if the computer sleep mode worked by closing the lid of the laptop.

Finally, he fell asleep mode correctly.

When I opened the laptop, he is risen, as he should.

Now stop, restart and sleep function properly.

I think the problem was the update.

-Eric

Tags: Notebooks

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