Laptop HP Pavilion 15-n073sl: unable to shut down the pc

Fifteen days ago, my computer (which I've updated for Windows 10 on 16 June) updated itself last built Windows 10, since then 4 times out of 5 I'm not able to close properly.

I close all the programs the I click on start and closing of the option. It starts to shut, but when the screen goes black, it freezes and stuck there with all the leads keybord and internal fan on so I have to force shutdown by the Start button.

I spoke with the support of Microsoft and they told me that it depends on the fact that HP has not released a driver for the new version of Windows 10 (build 1607 14393.187 SO).

... What am I what to do now? I downloaded the update from the HP Support Assistant software, but it is empty of any update. On the page of the driver of my laptop on the HP site, I found some drivers, but I don't know if I have to download them all, or I don't know.

Hope for more assistance,

Thanks to that answer.

Hello

Try the following.

Again, open settings and select System.  Select food and sleep, and then click additional power settings - in the next window, click on "Choose what the power button" in the left pane.

In the next window, click on "Change settings that are currently unavailable" (close), then Remove the check mark from the box against 'Turn on a quick start (recommended) '.  Click on the button Save the settings, and then close all open windows.  Stop the laptop by right clicking the icon in the Start Menu, select prompt (Admin) and click 'Yes' to the uac prompt.

Type (or copy and paste) the following command (including spaces) and click Enter.

Shutdown /s /t 0

Start Notepad and when reloaded windows, hold down the Windows key and press R

In the run box, type devmgmt.msc and press ENTER.

In the Device Manager window, expand System devices, and then scroll to the Intel Management Engine Interfaceentry, cela a right click and select Properties.  Select the driver tab and select uninstall driver - and then proceed with the uninstall.

Restart the computer and let Windows idle for 5 to 10 minutes just to give time to reload the driver imei.

Restart the computer again (fast start disabled for the moment leave) and see if it will now shut down properly.

If so, reactivate a quick start and check if it will always stop Ok.

Kind regards

DP - K

Tags: Notebooks

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