Laptop HP Stream - 11-d010na: computer crash and black screen

Hi I was using laptop yesterday when it comes to crashing. Now the screen is black I can't close properly this light flashes. When I turn it on, I see the arrow but can't do anything. I have less than a year.

Hi there @frosty34.

I thank very you much for getting back to me so fast! I appreciate your response.

If you have a removable battery, take the battery of your laptop. While the battery is out, please use the adapter and see if the laptop boots.

Have you tried to clean up all the vents in Notepad?

Don't you hear the fan running when you press the power button on the laptop? If this isn't the case, please follow the steps described in the section of the computer receives no power (no noise or lights) .

Have you tried perform a hard reset?

What was the error message you received?

You have all the codes beep or flashing of the lights on the laptop?

Did you do a BIOS reset?

Please try the above troubleshooting and let me know the answers to the questions. The answers to these questions will help narrow toward the bottom from which direction to take to that I can provide you with the most accurate diagnosis.

I hope this helps!

Please let me know!

Thank you!

Tags: Notebooks

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