Laptop on Windows 8 open settings then freezes help please.

I checked several other posts on this topic. Any assistance they received was not helpful to me. So for a while now, my pc settings did not work. I really thought it was a big deal, until some of the other family wanted an account on the computer. When I went to make an account, that Pc settings did not work and all the other ways to make accounts to work. The error I get is something like file name is incorrect or something like that. But the problem is that she Pc config and store custom actually run. It will launch that crash. I tried all orders by the cmd, all scans and others. They do nothing. I really want to do a factory reset... But it is through computer settings so I can't and I went to Fry and they said they couldn't help... Can you? Its my last resort... Otherwise, I have to get a new computer.

I have no idea what you are clicking on at the shop

On which machine you are trying to download?

You use a Windows 7 or higher of the machine.

And you click on the media to create the link I gave you.

I just re-checked and it works

Here, it's still a different link.

http://winsupersite.com/Windows-8/create-installation-media-Windows-81

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