Laptop Toshiba Satellite: Printing cancelled too often
I'm new to printer all-in-one HP Envy 5660. I love it, but have a persistent problem. Often in the morning, when I try to copy my crossword, I just get a message 'Impression' cancelled without anything else printed on paper. It goes on-and-on-and-the number of minutes until I turn it off. When I turn it on and it restarts, it prints very well for the rest of the day. Then later (it happened yesterday and on 20 times in a few months), it's once again 'Printer cancelled' and I restart the system - and the works.
I can't understand. One thing that I can have done wrong when I put things for my new printer was to put me down for a 64-bit Microsoft Windows (as opposed to a 32). Could that have done so or have others had a problem with this because of that or is it something else?
Thank you very much for any advice you can provide me, because this problem requires regularly closes the bottom of my machine - but when it restarts, it's great!
Peter
Hi @MontyPeter,
Welcome to the HP Forums!
I understand you get the cancelled printing, with your HP Envy 5660 error on Windows 7. I'm happy to discuss this issue for you!
First of all, I would recommend, to make sure that the power cable from the printer is plugged directly into the wall outlet, not a surge protector. See this article, questions when it is connected to an uninterruptible power supply/Strip/surge protector power, for more information. This is true for printers and ink jet.
So, I would like to double-check that the printer firmware is up-to-date, getting the latest Firmware and updates.
How is the printer connected? Wireless, or USB?
Once, I know this information, I'll be able to do other research for you!
I hope hear from you soon!
"Please click the Thumbs up icon below to thank me for having responded."
Tags: HP Printers
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