LaserJet 1020: Custom page size that partially prints

I have a number of Word documents that I customized the size. All this allows to print ok before the upgrade to windows 10. (I just used to cut the paper down set the charger on the printer & print or I used before paper-cutting).  I tried to do it today & I get only partially printed on the page. The printer works fine if not a custom paper size.

Please help - I've tried everything I can thing including the abolition of the printer, restart your computer, plug in the printer and windows reinstalled automatically.

Hey @Patbrew, welcome to the Forums of HP! I'd love to help you with the paper size of your client

Please follow the following steps and let me know the results of your efforts.

Step 1: Create the new custom paper size

To set the new custom paper size, create the new size of the printer software.

  1. Go to the control panel and open devices and printers, printers or printers and faxes.

  2. Click on your printer icon, and then click Properties in the print server.

    Figure: Location of the print server properties

    NOTE:

    If the properties of the print server does not appear, right click on an empty area in the Printers window, select run as administrator from the menu drop-down, then selectServer properties.

  3. If the user account control window opens, click on continue.

  4. On the Forms tab, select Create a new form check box, and then type a name for the new format of paper in the name of the form.

    Figure: Forms tab in the properties of the print server

    1. Create a new form

    2. Name of the form

  5. Select metric or English, and then type the dimensions for your custom paper in the width and height text boxes.

    Figure: Forms tab in the properties of the print server

    1. Metric or English

    2. Width and height

    NOTE:

    Let the printer area margins set at 0.00.

  6. Click on save the form, and then click OK or close.

NOTE:

Supported paper sizes vary depending on the printer. If you enter the dimensions custom that your printer does not support, the new custom paper size does not appear when you try to print. Check the specifications of the printer for your printer for more information on supported paper sizes.

Step 2: Select the new format of custom in the printer software paper

To begin to print on custom paper size, select the new size of the printer software.

  1. In the printers and devices window that you opened in the previous step, right-click on your printer icon, then selectPrinting preferences.

  2. On the paper/quality tab, click Advanced.

  3. In paper size, select the name of the new custom paper size.

    Figure: Paper size with the new selected custom paper size

  4. Click OK.

    The custom paper size is now default paper for all printing on your computer. You can change the default paper size back to the printing options and selecting the desired size.

Source

If this resolves the issue, please be sure to mark your post as solved by clicking on the accept button Solution below. If you need help let me know and I will do everything I can to help.

Tags: HP Printers

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