LaserJet pro m128fw mfp

I bought a printer HP Laserjet Pro MFP M128fw today, however, as soon as the first go himself nothing seems to go well, initially I encountered error paper jam twice, he asked to open the door to clear the jam, I see you just open the front door. Restart and try the 3rd time, I get error saying Instal black cartridge, now it is unused printer without a single printed copy. It would be good to have some resolution.

Vikash

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Hello Vikash_Joshi,

Welcome to the HP Forums!

I understand that you get some problems with your m128fw Laserjet MFP. I will do my best to help you! Please make sure that the printer is connected to a live wall, not a surge protector. I want to check if that makes a difference.

If you still receive a message of paper jam, then follow this HP document a "Paper jam" Message appears on the computer and on the printer flashes the Attention.

Because you receive black install ink cartridges, follow these steps:

(1) remove all printer ink cartridges, and then close the door
(2) remove the power cord from the printer (do not press the power button)
(3) wait 60 seconds or more, then reconnect the power cord to return in
(4) wait for the printer to turn completely, and then install the ink cartridges
(5) try to print a document

Please post your results, I will be looking forward to hear from your part, have a great day!

Tags: HP Printers

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