Last update of Photoshop CC fails

I got a Photoshop update alert, but after three attempts, it reached 56% it fails. It is accompanied by a message to contact the customer and gives the number: U44MIP34.  I tried again after a reboot, but with the same result.  Then I tried again after running AVG registry cleaner equally unsuccessfully.

What a difference in time between the United States and the United Kingdom?

Any help and advice appreciated.

Kind regards.

Bill

This error comes usually when there is a corrupted installation of the Ps (or the user has deleted/moved files needed). In this case, you need to install PS CC after using cleaning tool (http://www.adobe.com/support/contact/cscleanertool.html)

Could you please provide me with the following log files to confirm the same:

You can find them at:

PS 14.1.2 install records

For Mac:

Library\Logs\Adobe\Installer

To win:

Program files (x 86) \Common Files\Adobe\Installers

Newspapers of the MAO

For Mac:

/Volumes/%volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0

To win:

C:\Users\\AppData\Local\Adobe\AAMUpdater

You can zip all the files together and send us by e-mail. This would help us to find the root cause.

Appreciate your help. Apologize for the inconvenience.

Kind regards

Ashutosh

[email protected]

Tags: Photoshop

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