Latitude E6410 with Win7 Pro - can't go online with this laptop

Hello, I am new so please bear with me.

This connection is established using a desktop with Win 7 pc.  Connection is made by a TP-Link ADSL2 + modem/router - TD8817 through TPG as ISP.

I sifted through all the drivers that the wonderful site of Dell provides, using the service number, and downloaded and installed some that might be correct.  But Device Manager still shows Broadcom USH and Ethernet controller as having no driver.  Both show manufacturer as 'Unknown', so that the rendering difficult to find the correct drivers.  Of course, by clicking on 'Update Driver' cannot work that the laptop is not online.

Any help would be appreciated because I spent hours a lot so far to try to solve this problem and be able to use this powerful laptop on my home broadband.

Thank you, Peter

Hi Peter,.

Welcome to the Dell Community!

Please try to install the following drivers:

Ethernet controller - http://dell.to/10L7B1T
Reference Dell ControlPoint Security Device Driver Pack - http://dell.to/1cQP8xl

You can download these drivers on another computer with internet access and transfer them to your Latitude E6410 using a USB key.  In addition to the above drivers, please see the following article that detailed instructions on installing the drivers: http://dell.to/13KI4Pe

Let me know the results.

Tags: Dell Products

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