Latitude E6420 Dell - made helmet taken stop the internal speakers to work

recently bought a Dell latitude E6420 i5 - 2520 M 8 GB and I have a very annoying problem with the speakers.

The sound from the speakers worked until I plugged in the plug of headphones into the computer for the first time - when I unplugged the headset internal speakers stop working completely.

What I've tried so far without success:

  • Uninstall and reinstall the audio drivers / windows sound
  • I tried Realtek drivers
  • Helmet off
  • Recovery and reinstall Windows 10

What is strange, is that whenever I have uninstall and reinstall the audio drivers speakers begin to work again until I plug the plug of the headphones and again speakers stop working. Any idea?

Please let me know what you need to know on my computer in order to better understand the problem and I will change the question accordingly.

Thank you!

I solved windows native audio driver installation

en.Community.Dell.com/.../20650645

Apparently, this is a known problem with drivers Realtek on Dell Latitude.

Tags: Dell Laptop

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