Leapmotion Envy 17: my bluetooth driver does not work

bluetooth cannot match, send or receive files

Hello @MohamedKhairy,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

I understand that your notebook is not able to pair with Bluetooth devices, and I'd be happy to help you in this case!

To make sure that the Bluetooth radio on your computer is set up correctly, please follow the steps below:

Step 1. Go to Device Manager

Step 2. Right click on "Bluetooth device" you want

Step 3. Select "update driver software... »

Step 4. Choose "Browse my computer for driver software".

Step 5. Choose "Let Me pick from a list of drivers for devices on my computer.

Step 6. Select "Ports (COM and LPT).

Step 7. Select "Microsoft" to the list of "manufacturers".

Step 8. Finally select "Standard series via a Bluetooth connection.

If you are unable to connect to a Bluetooth device, try the following:

Step 1. Search for 'Change device' in the start menu in Windows 8.

Step 2. Click on where it says change device installation settings.

Step 3. Select No, let me choose what to do option.

Step 4. Check the automatically get the device app option

Step 5. Click on save changes to save the settings that you select

So, you can try this

Step 1: Go to RUN (Windows Logo + R) and type "services.msc" and Enter

Step 2: Now find 'Bluetooth Support Service' and double click it

Step 3: Now click on the Log on tab and type "Local Service" without the quotes

Step 4. Click on "account".

Step 5: Now remove any authorization of passwords the password field blank

Step 6: Below the upper left title should be a hyperlink 'Start' click

You can also check:

If you're still having problems, you can also see this thread about how @IstvanKovacs resolved his problem with the Compatibility Bluetooth 4.0 with Windows 8.1.

I also encourage you to display the number of your product to your computer. Below is one is a HP Support document that will show you how to find the product number of your computer. In addition, it will also help if you specify which operating system you are using; and if your operating system is 32 or 64 bit. You can provide more information, the better!

How can I find my model number or product number?
Operating system Windows am I running?
Is the Version of Windows on my computer 32-bit or 64-bit?

Please re-post with the results of your troubleshooting, as well as the information requested above. I look forward to your reply!

Concerning

Tags: Notebooks

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