Lightroom 6.5 on Windows 10 - stopped working
I constantly get the message "stopped working" Windows 10 Lightroom 6.5. I disabled the option of GPU and I still get the same message. The only change I made is to add new tools Google NIK a few days ago.
Here's the error logs. Any help would be most appreciated.
Error log
-----------------------------------------------------------
Name of the failing application: lightroom.exe, version: 6.5.0.10, time stamp: 0x56e2e2da
The failed module name: wpdmanager.mox, version: 0.0.0.0, time stamp: 0x55efbf32
Exception code: 0xc0000005
Offset: 0x0000000000009a87
ID of the process failed: 0xa14
Start time of application vulnerabilities: 0x01d18cf11efa92db
The failing application path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe
Path of the failing module: C:\Program Files\Adobe\Adobe Lightroom\moxplugins\wpdmanager.mox
Report ID: a5039cd6-8ce9-4385-83c4-7f4441a1d7ac
Faulting full name of the package:
ID of the failed package-parent application:
Log name: Application
Source: Application error
Date: 02/04/2016 11:06:36
Event ID: 1000
Task category: (100)
Level: error
Keywords: Classic
User: n/a
Computer: BlackDog
Description:
Name of the failing application: lightroom.exe, version: 6.5.0.10, time stamp: 0x56e2e2da
The failed module name: wpdmanager.mox, version: 0.0.0.0, time stamp: 0x55efbf32
Exception code: 0xc0000005
Offset: 0x0000000000009a87
ID of the process failed: 0xa14
Start time of application vulnerabilities: 0x01d18cf11efa92db
The failing application path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe
Path of the failing module: C:\Program Files\Adobe\Adobe Lightroom\moxplugins\wpdmanager.mox
Report ID: a5039cd6-8ce9-4385-83c4-7f4441a1d7ac
Faulting full name of the package:
ID of the failed package-parent application:
The event XML:
" < event xmlns =" http://schemas.Microsoft.com/win/2004/08/events/event "> "
<>System
< name of the provider = 'Error of Application' / >
< qualifiers EventID = '0' > 1000 < / EventID >
< niv.2 > < / level >
< task > 100 < / task >
< Keywords > 0 x 80000000000000 < / keywords >
< TimeCreated SystemTime = "" 2016-04 - 02T 15: 06:36.514038600Z "/ >"
< EventRecordID > 3678 < / EventRecordID >
Application of < channel > < / Channel >
BlackDog < computer > < / computer >
< security / >
< / system >
< EventData >
lightroom.exe < data > < / data >
< data > 6.5.0.10 < / data >
< data > 56e2e2da < / data >
< data > wpdmanager.MOX < / data >
< data > 0.0.0.0 < / data >
< data > 55efbf32 < / data >
c0000005 < data > < / data >
0000000000009a 87 < data > < / data >
A14 < data > < / data >
< data > 01d18cf11efa92db < / data >
< data > C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe < / data >
< data > C:\Program Files\Adobe\Adobe Lightroom\moxplugins\wpdmanager.mox < / data >
< data > a5039cd6-8ce9-4385-83c4-7f4441a1d7ac < / data >
< data >
< / data >
< data >
< / data >
< / EventData >
< / event >
System
-Supplier
[Name] Application error
-Event ID 1000
[Qualification] 0
Level 2
Working 100
Keywords 0 x 80000000000000
-TimeCreated
[SystemTime] 2016-04 - 02T 15: 06:36.514038600Z
3678 EventRecordID
Application of channel
Computer BlackDog
Security
-EventData
Lightroom.exe
6.5.0.10
56e2e2da
wpdmanager. MOX
0.0.0.0
55efbf32
c0000005
a 0000000000009, 87
A14
01d18cf11efa92db
C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe
C:\Program Files\Adobe\Adobe Lightroom\moxplugins\wpdmanager.mox
a5039cd6-8CE9-4385-83c4-7f4441a1d7ac
-------------------------------------------------------------
This module is used by Lightroom to import from usb, for example of a camera connected etc.
It was previously noted that Samsung phones have caused these accidents when it is connected.
If there is a usb device that is connected, disconnect it and the error should disappear.
If you have not a usb device that is connected to stop smash go to the moxplugins folder and rename wpdmanager.mix to .moxtest, but you will not be able to import directly from the USB. Copy to place on the hard drive first.
Tags: Photoshop Lightroom
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