Lights diagnostic OptiPlex 3010 Mini-Tower 3 & 4

Hi all, I'm new to this forum. 2 years ago, I bought a dell optiplex 3010 mini tour, suddenly, it stopped working, I have no screen, no video or any kind of sound, the only thing it does is to turn on the lights of number 3 & 4 on the front panel. What can I do?

Thank you

erickfv12

Hi all, I'm new to this forum. 2 years ago, I bought a dell optiplex 3010 mini tour, suddenly, it stopped working, I have no screen, no video or any kind of sound, the only thing it does is to turn on the lights of number 3 & 4 on the front panel. What can I do?

Thank you

erickfv12

3 & 4 usually diagnostic lights indicate a memory problem, see page 42 here:

http://FTP.Dell.com/manuals/all-products/esuprt_desktop/esuprt_optiplex_desktop/OptiPlex-3010_Owner%27s%20Manual2_en-us.PDF

First of all, try the following:

Remove and reinstall all memory modules and try to start the system, to see if that makes a difference.

Still does not start, remove all the memory modules [page 14] and then install only one module in the connector 1 and see if the system starts, and if the computer starts normally, reinstall an additional module.
Do not start, move the module in slot 2 and still a time see if the system boots.

Still does not start, then remove the first module, and using the other, repeat the sequence described above.

Still does not start, purchase a new compatible memory module and try that.

Then, if the computer still does not start, it is possible that the motherboard has failed and must be replaced.

Bev.

Tags: Dell Desktop

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