Live messenger activation causes poor video quality

Whenever I have activate Live messenger (Windows xp, version 2009, Build 14.0.8117.416) my monitor turns off completely. After a few seconds the video links and this is horrible. Right-click on a zone empty of my desktop and go to properties, a time I'm on the view tab, I see that my video quality went to 8-bit, low. I can use the drop-down list box and select 32 - bit and 'ok', and my video quality goes back to normal. However, whenever I click on a link in live messenger, or select an option Menu tab in live messenger that my video goes back to 8 bits.  What's worse, is that my Messenger friend sent me a video link 'you tube '. By clicking on the link caused my video problem to cycles in the horrible back 8-bit to 32-bit normal. Every few seconds, the screen goes white and back, it is the other video quality.  Previously, I was able to have video conversations with my friend, but now we have problems (she can see and hear me, I can't hear him). I also noticed that the 'video', and the point of 'Photo' of the bar menu is grayed out. Live messenger does not show even I have a webcam, although this option is selected.  Why do I have all this trouble with live messenger. It started a few months ago.   Oh, one last thing... When I close Live Messenger, my video quality returns to normal as if nothing happened.

Hi DavidSrams,

1. did you of recent changes on the computer?

2 when was the last time it was working fine?

Method 1

I suggest that reduce you the hardware acceleration on your computer and check if it helps.

(a) click Start, click run, type desk.cpl, and then click OK.

(b) click on the settings tab and then click Advanced.

(c) in the performance tab or on the Troubleshooting tab, move the Hardware Acceleration all the way to the right ( Full position).

(d) click OKand then click close.

(e) If you are prompted to restart your computer, click Yes.

Method 2

If the previous step fails then I suggest that you install the updated drivers for the graphics card on the computer by visiting adapter manufacturer's Web site to download and install the drivers, check if it helps.

How to manage devices in Windows XP

http://support.Microsoft.com/kb/283658

For further assistance, you can post your request in the forums of Windows live.

http://www.windowslivehelp.com/product.aspx?ProductID=1

Tags: Windows

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