loading hx400 Sony problems

I recently bought a sony hx400 and after 2 days it does more. I read the manual and it said if you had problems with the battery, a light should start flashing but it does nothing. I tried to change the cables and the problem persisted. is there a problem internal to the camera, or is it the battery? I need help, please

Hello ineedahero,

I am sorry to hear that you are having problems of battery with a brand new Cyber-shot. Follow the instructions below to correct the problem.

  • You will need to remove the battery and clean, it is the metal contacts with a clean, dry cloth or a cotton swab.
  • After having cleaned the metal contacts of the battery, put it at the back of the camera and recharged using the power adapter and the microphone supplied USB cable.

You should be able to get a solid clear amber to the upper part of the DSC-HX400, indicating that the battery is charging. Try reloading the camera by plugging the USB on a PC/laptop microphone if there is no light after plugging the adapter into a wall outlet.

If my post answered your question, please mark it as "accept as a Solution.

Tags: Sony Products

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