loading micro pc-cillin internet security 14 trends

My rest Trend pc-cillin is loading. My antivirus is disabled. I can't activate the virus protection, trend never loads and I can't uninstall or reinstall trend. Belowis my logfile. Can someone help me with this?

Thank you!

Rose

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 18:53:01, 02/19/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16609)
Boot mode: Normal

Ongoing process:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\OEM02Mon.exe
C:\Program SigmaTel c-Major Audio\WDM\sttray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\WindowsMobile\wmdc.exe
C:\Program Dell Webcam Manager\DellWMgr.exe
C:\Program Files\Fichiers Files\InstallShield\UpdateService\issch.exe
C:\Program Trend Micro Internet Security 14\pccguide.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\WLTRAY. EXE
C:\Program Files\DellAutomatedPCTuneUp\PTAgnt.exe
C:\Program Dell Support Center\bin\sprtcmd.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Widcomm Software\BTTray.exe
C:\Program Files line Detect\DLG.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM. EXE
c:\Program Software\BtStackServer.exe Widcomm
C:\Windows\system32\taskeng.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program may Explorer\IEUser.exe
C:\Program may Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil9d.exe
C:\Program Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe

R1 - HKCU Software Microsoft Internet Explorer hand, Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU Software Microsoft Internet Explorer hand, Start Page = http://www6.comcast.net/a/
R1 - HKLM Software Microsoft Internet Explorer Main, Default_Search_URL is http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM Software Microsoft Internet Explorer hand, Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM Software Microsoft Internet Explorer hand, Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM Search Microsoft Internet Explorer, SearchAssistant =
R0 - HKLM Search Microsoft Internet Explorer, CustomizeSearch =
R1 - HKCU Software Microsoft Internet Explorer Main, Window Title is Internet Explorer provided by Dell
R0 - HKCU Toolbar, LinksFolderName =
O1 - Hosts:: 1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Fichiers Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43}-c:\Program Files\Java\jre1.6.0\bin\ssv.dll
O2 - BHO: browser address error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O4 - HKLM\... \Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe - hide
O4 - HKLM\... \Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\... \Run: [OEM02Mon.exe] C:\Windows\OEM02Mon.exe
O4 - HKLM\... \Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
O4 - HKLM\... \Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\... \Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\... \Run: [persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\... \Run: [Windows Mobile Device Center] %windir%\WindowsMobile\wmdc.exe
O4 - HKLM\... \Run: [DELL Webcam Manager] 'C:\Program Dell Webcam Manager\DellWMgr.exe' / s
O4 - HKLM\... \Run: [ISUSScheduler] "C:\Program Files\Fichiers Files\InstallShield\UpdateService\issch.exe" - start
O4 - HKLM\... \Run: [pccguide.exe] "C:\Program Trend Micro Internet Security 14\pccguide.exe".
O4 - HKLM\... \Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe".
O4 - HKLM\... \Run: [dscactivate] "C:\Program Dell Support Center\gs_agent\custom\dsca.exe".
O4 - HKLM\... \Run: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\isuspm.exe-demarrage
O4 - HKLM\... \Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
O4 - HKLM\... \Run: [adobe Reader Speed Launcher] "C:\Program 8.0\Reader\Reader_sl.exe Adobe."
O4 - HKCU\... \Run: [DellAutomatedPCTuneUp] "C:\Program Files\DellAutomatedPCTuneUp\PTAgnt.exe" / startup
O4 - HKCU\... \Run: [DellSupportCenter] "C:\Program Dell Support Center\bin\sprtcmd.exe" / p DellSupportCenter
O4 - HKCU\... \Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" / startup
O4 - HKUS S-1-5-19\... \Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe Sidebar.exe/detectMem (User 'NETWORK SERVICE')
O4 - HKUS S-1-5-19\... \Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll, ShowWelcomeCenter (User 'NETWORK SERVICE')
O4 - HKUS S-1-5-20\... \Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe Sidebar.exe/detectMem (User 'NETWORK SERVICE')
O4 - Startup: OneNote 2007 screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM. EXE
O4 - Global Startup: Bluetooth.lnk =?
O4 - Global Startup: C:\Program Files = digital line Detect.lnk line Detect\DLG.exe
O4 - Global Startup: QuickSet.lnk = C:\Program Files\Dell\QuickSet\quickset.exe
O8 - Extra context menu item: E & xport to Microsoft Excel - res: / / C:\PROGRA~1\MICROS~2\Office12\EXCEL. EXE/3000
O8 - Extra context menu item: send this image to & Bluetooth device... - c:\Program Widcomm btsendto_ie_ctx.htm
O8 - Extra context menu item: send to & Bluetooth device... - c:\Program WIDCOMM software Bluetooth btsendto_ie.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra 'Tools' menuitem: Console Sun's Java - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
O9 - Extra button: send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S & end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: @C:\Windows\WindowsMobile\INetRepl.dll,-222 - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
O9 - Extra 'Tools' menuitem: @C:\Windows\WindowsMobile\INetRepl.dll,-223 - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
O9 - Extra button: research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR. DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F}-c:\Program WIDCOMM software Bluetooth btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F}-c:\Program WIDCOMM software Bluetooth btsendto_ie.htm
O13 - Gopher prefix:
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\system32\aestsrv.exe
O23 - Service: DellAMBrokerService - Unknown owner - C:\Program Files\DellAutomatedPCTuneUp\brkrsvc.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Intel(r) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Fichiers Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Trend Micro Central control component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Intel(r) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Fichiers SharedCOM Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Fichiers SharedCOM Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: pinion SupportSoft (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Dell Support Center\bin\sprtsvc.exe
O23 - Service: SigmaTel Audio (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exe Service
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Fichiers SureThing Shared\stllssvr.exe
O23 - Service: Trend Micro Service in time real (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC. EXE
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 9108 bytes


Tags: Dell Software

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    If you choose to give it a try, download and save the MSE. Remove Norton and install MSE.
     
  • Error message when you try to download files - WINDOWS SECURITY, these files cannot be opened. Your internet security settings prevented one or more files being opened.

    Original title: C:\windows\system32\icacls.exe
    For the last few days I tried to download the different elements as well as download Trend Micro security/antivirus protection.  Whenever I do; try to download something or download something, I get the following error:

    WINDOWS SECURITY, these files cannot be opened.  Your internet security settings prevented one or more files being opened.
    C:\windows\system32\icacls\exe

    I have not found anything within windows security who would do this and when I get this error C:\... it just on my screen flashes, then disappears.

    Any suggestions?  I really need to download Trend Micro.

    Thank you
    Amy

    See the article below:

    ID of the KB Article: 2588679.
    Error message when you try to open some files in Windows 7: "your Internet security settings prevented one or more files being opened."

    Check the following settings:

    Right-click on the downloaded file. Select Properties.
    Click the Unlock button.

    Check the suggestions the following threads:
    http://social.technet.Microsoft.com/forums/en/w7itprosecurity/thread/ab6de772-CE20-4621-88ce-5ae568369826

    http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-security/these-files-cant-be-opened-your-Internet-Security/7bbe6bc9-d89f-4407-81fa-ea4c24b39aaf

    Let us know if that helps.

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