Locking password for blackBerry Smartphones based on the time-out

Hi, new BB Bold and I have a password and can lock and unlock the phone.  However the phone automatically goes into lock down to 5 minutes.  Even if I set the Options-> the safety time of 1 hour option it hangs still in about 5 minutes.

What should I do about it?  The ideals?  The store said that I had to take a safety, go back to my computer, clean the phone and restore.  If this does not work I am to get a new phone.  Just bought a few weeks ago.

Hi and welcome to the forums!

You could try a battery pull above all

drastic measures on your part!

No data will be lost when you do the following: remove the battery while the device is activated. Remplacer replace after one minute, let the device reboot 1-3 min, see if the problem is corrected.
Thank you

Bifocals

Tags: BlackBerry Smartphones

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