Lollipop 5.0.1 - phone dead error

Hello people!

Today I got a message to update on my compact Sony Xperia Z3. I started the update, and after you download it, my phone off to install it. However, the only thing I got is an Error Message ("ERROR - update failed') with a dead-Man Android. I can't do anything now, he just keeps trying to start but after Startscreen of Sony, there is this error Message with the dead man android.

  • I tried to update with my laptop, but it is not even connect to it because it is not possible to turn on
  • I have reset and turned it off manually the several times, no luck yet
  • Reset while it is pasted done laptop Companion recognize the phone, but still can not update cause it loses connection

I had the same problem with the first version of Lollipop and after a few hours, it worked to cause whatever it is. Now, I have the same problem and I'm starting to get really tired. Can't do anything with it, now already off for 8 hours, nothing happens except for the phone tries to start and this error message.

Please help if you have had the same problem, I don't see more possible solutions.

You may need to perform a repair of software using PC Companion. The process will erase all internal memory. You might need to charge your device for about 1 to 2 hours until the device has so at least 60% battery.

Make sure that the device is not connected to the computer or laptop and turned off (sometimes you have to press the power button / stop and volume until what the machine vibrates 3 times or on some devices, it must push the small button near the tray on the back of the camera or SIM).

Open PC companion-> support area-> update phone software / Tablet-> repair my phone/Tablet blue highlighted. Follow the steps, do not plug your phone until you are prompted to press volume down while plugging in the USB cable. If PC companion does not start the repair process, you may need to run Windows 7 compatibility mode (in some cases XP).

Tags: Sony Phones

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