Lost scan icon - Laser Jet MFP 1536dnf

For some unknown reason, my scan on the desktop icon disappeared.  Checked trash and not here.  Operating system is Win7Pro.

I tried re-installing software, but get to 99% and has been terminated due to the weather.  Software D/L on HP Site, same result.

Went through Forum posts and see what happened to others, but I am unable to find answers or solutions I could try.  The driver software window shows "All software ready to use."  If I can learn the name of the file that opens the scanner, I can then copy and paste it on the desktop and get back to work!  Help!

Thanks again for all this information cmthomas.

So the complete software is not yet installed. This is why the scan software does not work.

Well, I am stubborn and I he works one way or the other for you.

I think that what is happening, that the software is not installing the correct printer driver. We must follow this document during the installation. As soon as you connect the USB cable follow the steps to update the printer driver before you get the error. A fatal error during Installation of the software.

You will unfortunately again, want to unplug the USB cable, run uninstall it and reinstall it again, but follow the document so that the software will not time-out.

Do a msconfig to disable startup programs which could interfere with the installation.

Click Start, in the search box type in run, enter, and then type msconfig, click OK.

Click the Services tab to select the hide all Microsoft Services check box. Click Disable all, and then click OK.

Then click on the tab at the top of the start page. Click Disable all.

Restart the computer.

Temporarily disable any Antivirus software.

Then run the installation again. Right-click on the installation and select run as administrator.

Follow the above document to update the driver, please.

Test the printer.

Then, return to msconfig and enable all the Microsoft Services and enable all Startup tab turn on the Antivirus software.

Let me know how make you out.

Thank you.

Tags: HP Printers

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