Laser Jet Pro MFP 177fw: cannot scan with Laser Jet MFP 177fw Pro

I have been using my 177fw Laser Jet Pro MFP on a Mac 10.10 for awhile.  Print, fax & scaning all worked.  I can scan is no longer.  I get the message "the scanner has not completed analysis" (there may be another message before that but it crushed until I read.).

I use a USB cable for the connection.

On August 31 I got HP Printer Software Update Verson 5.  What is my problem?

Thanks for your help.

Hi @scg117,

Welcome to the HP Forums!

I noticed your post about how you can't scan with your MFP HP Laserjet Pro 177fw on your Mac. And I'm happy to discuss this issue scan for you!

To confirm that the hardware of the printer is functional, you are able to make a copy with the glass of the scanner of the printer?

To copy:

1. load the document on the scanner glass according to the indicators on the product.

2. close the scanner.

3. on the product control panel, press the button number of Copies.

4. Select the number of copies.

5. press the black start copy button or the button color launch copy to start copying.

Let me know if it works, or if you see another error message.

If the copy works, then try the steps described in this guide, Scanner USB connection is lost (Mac).

If you are unable to reach a resolution, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

I hope this post is helpful!

Tags: HP Printers

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