Lr5 unusable even after reinstallation

Until last week, I had no problem videos important to play or editing Canon 60 d RAW in Lightroom 5 MOV. Since then, ever time I tried to import video MOV LR5 crashed and had to be restared - but now is 'permanent' crashed (see below).  I have tried the following to fix the problem, without success:

  • Uninstalled and reinstalled LR 5
  • Video card driver update
  • Installed Quicktime
  • OS (Win Pro 8, 64-bit) updated
  • Driver update.

My last attempt to solve the problem in question deactivation LR5 all plug-ins.  I then tried to import a video file to see if this corrects the problem. LR5 crashes again, but this time it seems to have crashed 'permanent' because when I try to reload 5 LR he gets as much as LR screen, trying to load "previous import" in the "Library" and then it crashes immediately, i.e. I can't do in LR at all to try any other possible "correction".  Now I'm totally stuck on LR 5 because even after uninstalling and reinstalling LR, it continues to crash immediately when I try to open it.

Other information that can help solve the problem include:

  • Video files which cannot be imported seem OK - I can play through Windows Media Player and Quicktime.
  • DivX not installed.
  • Install a new (Gigabyte GT610) video card and installed the latest driver on the Gigabyte site.  I don't know if it's a coincidence, but the new video card and monitor were installed before that problem.
  • CPU is an i5 - 3550, 8 GB of RAM (+ - 5 GB available), LR5 stored on 120 GB SSD with 8.3 free GB, photo and video files stored on a 680 GB HD with 55 GB of free partition.

Counsel on how to overcome these problems would be appreciated.  In particular, how can I LR 5 upwards and rerun?

Post edited by: jake_j

I thank Rob and Peter DdeGannes for the comments and advice. I found myself eventually contact Adobe about the problem, and after several failed attempts to get LR5 work using the 'original' catalog, we removed the old catalog and recatalogués. This has overcome the problem and LR is up and running again. Fortunately recataloguing wasn't a particularly expensive taks because I started using LR and the catalog is not too large.  Unfortunately we cannot guess what was the cause of the problem, but it does not appear to have been a photo or video file corrupted because all the pictures/videos are now cataloged without change. Or the problem seems to have been due to starving resources as the recataloguing was completed without additional resources.  However, the point has been taken and I've now released some resources.  The problem was perhaps an overview corrupt - but I guess we'll never know!  Kind regards.

Tags: Photoshop Lightroom

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