M225DN: Error in HP M225DN webservices connectivity

Hello

I have a HP M225DN all-in-one AIO laserjet printer. I connected it to my home network and everything seems to work properly. I can pull up to the printer via the IP address assigned to my web browser.

What does not work, it is that the printer is not able to connect to the internet/Web services. I am not in a position to have the printer connect to check the firmware updates or web services. I get an error: connection error. Check the internet connection.

It is connected by ethernet because it has no WiFi.  Please help solve this mystery, because everything works fine, except this problem. TIA

Hi @ghetia.

Welcome to the Forums of HP's Support. I understand that you encounter a problem connecting with the functionality of the Web Services of your printer. I would like to help.

Sometimes printers get lost trying to reach the HP servers on the internet. Try to set a DNS address manually. You should be able to do this in the printer Embedded Web Server (EWS). It should be in the same place that you have assigned the IP address. I had the most success with the following address.

Primary DNS server: 209.244.0.3

Secondary DNS server: 209.244.0.4

If you have any questions, or if this does not resolve the problem, let me know.
If it solves your problem, please click acceptable Solution. This will allow other people with the same problem the solution easily. If you want to say thank you, feel free to click on the laurels.

Tags: HP Printers

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