M477fdw: Updated Firmware for M477fdw and now it does not print correctly

I noticed that I had an update on the printer, then I hit install update. After the updated whenver I print print hollow letters. I wouldn't change a thing on my Mac, I even tested it from a Windows machine I have. The first page prints always hollow and the rest of the normal printing pages. I have reset to factory settings. The only thing I can think is that the upgrade breaks the functionality. Someone had this problem?

You're not alone.

Others have reported that they have corrected this by setting the printer to factory settings. It is possible that the reset method, you used did not do.

Make a note of your existing settings before doing so.

Once you have done this:

(1) turn
(2) power on
(3) when the hp logo appears, hold the lower left area of the touch screen.
(4) release when the following message appears.

Then, set up the machine again.

Tags: HP Printers

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