Mac: RemoteUpdateManager first Pro

This may be more appropriate posted on another forum, but since it is to get the update for Premiere Pro I write it here.

RemoteUpdateManager option is used to provide updates of Adobe products for a while; However, we are unable to update Adobe Premier Pro. Normally, we use Apple Remote Desktop, but also are not successful with Terminal Server. For example, following Adobe updates June 2016 that several applications were developed to day but Premiere Pro will not update to version 2015.3. Simply, we get all applications are up to date.

All applications have been installed via the exact same package and updates have worked in the past.

We tried the following all nothing is Terminal.

RemoteUpdateManager - action = install sudo

also tried

sudo RemoteUpdateManager - productVersions = body #10.3.0

Suggestions or someone knows why the update command is not picking up the first Pro update?

Thanks for the suggestion. I deleted the OPM.db by #2 suggestion in the KB. Made no difference. Out of curiosity, I installed the desktop application and it does not show the update as being available for the first, but still using the command RemoteUpdateManager, it does not install the update.

The problem is I have several Labs who need update, and we generally do not install the desktop app and try to avoid to have to update manually.

Discovered that if I create a new package with the updated version and install it, it installs it in addition to keep the old version.

What a waste.

Tags: Adobe

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    09/09/15 20:40:07:341 | [INFO] |  | OOBE. OF |  |  |  | 385903 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

    09/09/15 20:40:07:341 | [INFO] |  | OOBE. OF |  |  |  | 385903 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

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    09/09/15 20:40:08:247 | [INFO] |  | OOBE. OF |  |  |  | 385903 | Action for Adobe Premiere Pro 2015_9.0.2_AdobePremierePro9AllTrial 9.0.2.0 CC string {D2714BC6-7C54-477E-844A-FE5BF1EC83D7} is installed

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    09/09/15 20:40:08:352 | [INFO] |  | OOBE. OF |  |  |  | 385903 |   Adobe first Pro CC 9.0.2.0 2015_9.0.2_AdobePremierePro9AllTrial {D2714BC6-7C54-477E-844A-FE5BF1EC83D7}: operation to install

    09/09/15 20:40:08:352 | [INFO] |  | OOBE. OF |  |  |  | 385903 | END InstallOperationsQueue ordered operations

    09/09/15 20:40:08:365 | [INFO] |  | OOBE. OF |  |  |  | 385903 | Payloads were committed before the flight.

    09/09/15 20:40:08:365 | [INFO] |  | OOBE. OF |  |  |  | 385903 | Call pre-sessional custom Hook

    09/09/15 20:40:08:365 | [INFO] |  | OOBE. OF |  |  |  | 385903 | : TIMER: [pre session: {D2714BC6-7C54-477E-844A-FE5BF1EC83D7}]

    09/09/15 20:40:08:365 | [INFO] |  | OOBE. OF |  |  |  | 385903 | In InstallSessionOpenProc

    09/09/15 20:40:08:365 | [INFO] |  | OOBE. OF |  |  |  | 385903 | Custom action return code: 0

    09/09/15 20:40:08:365 | [INFO] |  | OOBE. OF |  |  |  | 385903 | : TIMER END: [pre session: {D2714BC6-7C54-477E-844A-FE5BF1EC83D7}] took 0 milliseconds (0 seconds)

    09/09/15 20:40:08:365 | [INFO] |  | OOBE. OF |  |  |  | 385903 | Operations START InstallOperationsQueue unordered

    09/09/15 20:40:08:365 | [INFO] |  | OOBE. OF |  |  |  | 385903 |   Adobe first Pro CC 9.0.2.0 2015_9.0.2_AdobePremierePro9AllTrial {D2714BC6-7C54-477E-844A-FE5BF1EC83D7}: operation to install

    09/09/15 20:40:08:365 | [INFO] |  | OOBE. OF |  |  |  | 385903 | Unordered InstallOperationsQueue to END operations

    09/09/15 20:40:08:365 | [INFO] |  | OOBE. OF |  |  |  | 385903 | START InstallOperationsQueue ordered operations

    09/09/15 20:40:08:365 | [INFO] |  | OOBE. OF |  |  |  | 385903 |   Adobe first Pro CC 9.0.2.0 2015_9.0.2_AdobePremierePro9AllTrial {D2714BC6-7C54-477E-844A-FE5BF1EC83D7}: operation to install

    09/09/15 20:40:08:366 | [INFO] |  | OOBE. OF |  |  |  | 385903 | END InstallOperationsQueue ordered operations

    09/09/15 20:40:08:429 | [INFO] |  | OOBE. OF |  |  |  | 385903 | Call code custom action for the pre-installation for payload Adobe Premiere Pro CC 9.0.2.0 2015_9.0.2_AdobePremierePro9AllTrial {D2714BC6-7C54-477E-844A-FE5BF1EC83D7}

    09/09/15 20:40:08:429 | [INFO] |  | OOBE. OF |  |  |  | 385903 | : TIMER: [pre payload: {D2714BC6-7C54-477E-844A-FE5BF1EC83D7}]

    09/09/15 20:40:08:429 | [INFO] |  | OOBE. OF |  |  |  | 385903 | In PrePayloadInstallProc

    09/09/15 20:40:08:429 | [INFO] |  | OOBE. OF |  |  |  | 385903 | Custom action return code: 0

    09/09/15 20:40:08:429 | [INFO] |  | OOBE. OF |  |  |  | 385903 | : TIMER END: [pre payload: {D2714BC6-7C54-477E-844A-FE5BF1EC83D7}] took 0 milliseconds (0 seconds)

    09/09/15 20:40:08:429 | [INFO] |  | OOBE. OF |  |  |  | 385903 | : TIMER: [operation payload: {D2714BC6-7C54-477E-844A-FE5BF1EC83D7}]

    09/09/15 20:40:08:431 | [INFO] |  | OOBE. OF |  |  |  | 385931 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

    09/09/15 20:40:08:431 | [INFO] |  | OOBE. OF |  |  |  | 385931 | Operation of the installer: PayloadInstaller

    09/09/15 20:40:08:431 | [INFO] |  | OOBE. OF |  |  |  | 385931 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

    09/09/15 20:40:08:431 | [INFO] |  | OOBE. OF |  |  |  | 385931 | Request to install the payload

    09/09/15 20:40:08:435 | [INFO] |  | OOBE. OF |  |  |  | 385931 | Payload Adobe Premiere Pro CC 9.0.2.0 2015_9.0.2_AdobePremierePro9AllTrial {D2714BC6-7C54-477E-844A-FE5BF1EC83D7}: ARKEngine component of path Applications/Utilities/Adobe Application Manager/DECore/6/resources

    09/09/15 20:40:08:439 | [INFO] |  | OOBE. OF |  |  |  | 385931 | Affecting false in the unzipper file open option

    09/09/15 20:40:21:881 | [INFO] |  | OOBE. OF |  |  |  | 385931 | All self-extracting assets. Number of assets: 1

    09/09/15 20:40:21:881 | [INFO] |  | OOBE. OF |  |  |  | 385931 | CustomizedPatch property not found in the database

    09/09/15 20:40:21:881 | [INFO] |  | OOBE. OF |  |  |  | 385931 | Begin the installation of payload to /Users/bobansky/Library/Caches/Adobe/AAMUpdater/AdobePremierePro-9.0.0-Trial/9.0.2/payloa ds/AdobePremierePro9AllTrial-020915045738/Install.db

    09/09/15 20:40:21:897 | [ERROR] |  | OOBE. OF |  |  |  | 385931 | DS015: Cannot read the target of the symbolic link to the source file "/ Applications / Adobe Premiere Pro 2015/Adobe Premiere Pro 2015.app/Contents/Plug-Ins/Common/SurCodeAC3Encode.bundle/Contents/CodeResources"(Seq 3) CC CC ".

    09/09/15 20:40:21:897 | [WARNING] |  | OOBE. OF |  |  |  | 385931 | DW063: The ARKCopySymlinkCommand command failed. (Seq 3)

    09/09/15 20:40:21:897 | [INFO] |  | OOBE. OF |  |  |  | 385931 | End of the installation of payload to /Users/bobansky/Library/Caches/Adobe/AAMUpdater/AdobePremierePro-9.0.0-Trial/9.0.2/payloa ds/AdobePremierePro9AllTrial-020915045738/Install.db

    09/09/15 20:40:22:300 | [INFO] |  | OOBE. OF |  |  |  | 385903 | * = * = * = * = * = * = * = * = * = * = * = * = * = * = * = * Operation completes. Statut : 2 = * = * = * = * = * = * = * = * = * = * = * = * = *

    09/09/15 20:40:22:300 | [INFO] |  | OOBE. OF |  |  |  | 385903 | : TIMER END: [operation payload: {D2714BC6-7C54-477E-844A-FE5BF1EC83D7}] taken 13871 milliseconds (13,871 seconds) DTR = 55,0789 Kbps (0,053788 Mbps)

    09/09/15 20:40:22:301 | [INFO] |  | OOBE. OF |  |  |  | 385903 | OverrideFile specified user:

    09/09/15 20:40:22:302 | [INFO] |  | OOBE. OF |  |  |  | 385903 | The inventory of the csu was not updated for Adobe Premiere Pro support CC useful 9.0.2.0 2015_9.0.2_AdobePremierePro9AllTrial {D2714BC6-7C54-477E-844A-FE5BF1EC83D7}, the value of the local var is - 1

    09/09/15 20:40:22:302 | [INFO] |  | OOBE. OF |  |  |  | 385903 | Call the code to RESTORE custom action for the pre-installation for load useful Adobe Premiere Pro CC 9.0.2.0 2015_9.0.2_AdobePremierePro9AllTrial {D2714BC6-7C54-477E-844A-FE5BF1EC83D7}

    09/09/15 20:40:22:302 | [INFO] |  | OOBE. OF |  |  |  | 385903 | : TIMER: [pre payload: {D2714BC6-7C54-477E-844A-FE5BF1EC83D7}]

    09/09/15 20:40:22:302 | [INFO] |  | OOBE. OF |  |  |  | 385903 | In PrePayloadInstallProc

    09/09/15 20:40:22:302 | [INFO] |  | OOBE. OF |  |  |  | 385903 | Custom action return code: 0

    09/09/15 20:40:22:302 | [INFO] |  | OOBE. OF |  |  |  | 385903 | : TIMER END: [pre payload: {D2714BC6-7C54-477E-844A-FE5BF1EC83D7}] took 0 milliseconds (0 seconds)

    09/09/15 20:40:22:368 | [INFO] |  | OOBE. OF |  |  |  | 385903 | No operation.  We finished:

    09/09/15 20:40:24:371 | [INFO] |  | OOBE. OF |  |  |  | 385903 | Total number of installed components: 0

    09/09/15 20:40:24:371 | [INFO] |  | OOBE. OF |  |  |  | 385903 | Total components repaired: 0

    09/09/15 20:40:24:371 | [INFO] |  | OOBE. OF |  |  |  | 385903 | Total number of removed components: 0

    09/09/15 20:40:24:371 | [WARNING] |  | OOBE. OF |  |  |  | 385903 | DW050: The following payload errors were found during the installation:

    09/09/15 20:40:24:372 | [WARNING] |  | OOBE. OF |  |  |  | 385903 | DW050:-Adobe first Pro CC 2015_9.0.2_AdobePremierePro9AllTrial: installation failed

    09/09/15 20:40:24:372 | [INFO] |  | OOBE. OF |  |  |  | 385903 | Call post-Forum custom Hook

    09/09/15 20:40:24:372 | [INFO] |  | OOBE. OF |  |  |  | 385903 | : TIMER: [poster session: {D2714BC6-7C54-477E-844A-FE5BF1EC83D7}]

    09/09/15 20:40:24:372 | [INFO] |  | OOBE. OF |  |  |  | 385903 | In InstallSessionCloseProc

    09/09/15 20:40:24:372 | [INFO] |  | OOBE. OF |  |  |  | 385903 | Custom action return code: 0

    09/09/15 20:40:24:372 | [INFO] |  | OOBE. OF |  |  |  | 385903 | : TIMER END: [poster session: {D2714BC6-7C54-477E-844A-FE5BF1EC83D7}] took 0 milliseconds (0 seconds)

    09/09/15 20:40:24:372 | [INFO] |  | OOBE. OF |  |  |  | 385903 | : TIMER END: [Total Timer] took 17540 milliseconds (17.54 seconds) DTR = 72,748 Kbps (0,071043 Mbps)

    09/09/15 20:40:25:373 | [INFO] |  | OOBE. OF |  |  |  | 385903 | -------------------------------------- Summary --------------------------------------

    09/09/15 20:40:25:373 | [INFO] |  | OOBE. OF |  |  |  | 385903 |  -0 fatal Error (s), 1 Error (s)

    09/09/15 20:40:25:373 | [INFO] |  | OOBE. OF |  |  |  | 385903 | The OSX version: 10.10.5

    09/09/15 20:40:25:373 | [INFO] |  | OOBE. OF |  |  |  | 385903 |

    09/09/15 20:40:25:373 | [INFO] |  | OOBE. OF |  |  |  | 385903 | -Payload: Adobe first Pro CC 9.0.2.0 2015_9.0.2_AdobePremierePro9AllTrial {D2714BC6-7C54-477E-844A-FE5BF1EC83D7}.

    09/09/15 20:40:25:373 | [INFO] |  | OOBE. OF |  |  |  | 385903 | ERROR: DS015: cannot read the target of the symbolic link to the source file "/ Applications / Adobe Premiere Pro 2015/Adobe Premiere Pro 2015.app/Contents/Plug-Ins/Common/SurCodeAC3Encode.bundle/Contents/CodeResources"(Seq 3) CC CC ".

    09/09/15 20:40:25:373 | [INFO] |  | OOBE. OF |  |  |  | 385903 |

    09/09/15 20:40:25:373 | [INFO] |  | OOBE. OF |  |  |  | 385903 | Please find the error string above to find when the error occurred.

    09/09/15 20:40:25:373 | [INFO] |  | OOBE. OF |  |  |  | 385903 | These errors resulted in installer exit code mentioned below.

    09/09/15 20:40:25:373 | [INFO] |  | OOBE. OF |  |  |  | 385903 | -------------------------------------------------------------------------------------

    09/09/15 20:40:25:373 | [INFO] |  | OOBE. OF |  |  |  | 385903 |

    09/09/15 20:40:25:373 | [INFO] |  | OOBE. OF |  |  |  | 385903 | Exit code: 7 - could not complete the silent workflow.

    09/09/15 20:40:25:373 | [INFO] |  | OOBE. OF |  |  |  | 385903 | Please see specific errors for troubleshooting. For example, ERROR: DS015...

    09/09/15 20:40:25:374 | [INFO] |  | OOBE. OF |  |  |  | 385903 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

    09/09/15 20:40:25:374 | [INFO] |  | OOBE. OF |  |  |  | 385903 | END - Installer Session

    09/09/15 20:40:25:374 | [INFO] |  | OOBE. OF |  |  |  | 385903 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

    Please see Installation failed. Error U44M1P7 | Updates

    Hope this will help you.

    Kind regards

    Hervé Khare

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