Macbook Air trackpad and keyboard do not respond
So, the trackpad and keyboard on my MacBook Air (13-inch mid-2013) died mid sentence the other day without discernible reason. No hits, no spill - just throw in the towel. I've had Macs fail before, but it is always due to a catastrophic incident of coffee or a drop of water. All other issues I've ever had, I was able to solve. I'm stumped on this one. Have not been able to find a solution here, so I thought I would post. (The first time poster, so apologies if I did badly.)
I got a keyboard and a USB mouse and the machine still works perfectly. The only key that works on the built-in keyboard is the key to power. So I did the obvious things:
-SMC reset
-Reset the PRAM
-Start
Nothing.
But then I tried a diagnostic test (restart while pressing D) and the trackpad and keyboard we are open! Diagnostic tests reported no problem, but then as soon as I connected from this screen... nothing new. But, as I said, with a USB keyboard/mouse, it works perfectly. I'm typing on it now. Also updated for OSX El Capitan 10.11.5, but there was no joy to be there either.
So I took it to the Genius Bar and they told me, it would probably need a logic board replacement, but that seems not good not me since everything else works perfectly well. I'm running out of ideas, but I don't really want to leave still on it! Note that it is of course out of warranty too. If there is no simple solution, I am open to get inside.
I would be recognizing any new thinking that the community might have. Thank you very much!
Hello
I'm sorry to say, all signs from your description point to a number of logic board. Without a guaranteed protection or apple, it will cost a little more. Unless you are ready to use a USB keyboard or wireless and a mouse, there is a hardware malfunction that prevents keyboard and mouse operation. Apple uses a program called a "MRI" (Mac resource Inspector) who determines whether a aspect any may be defective, and the Genius Bar has enough experience to say what the signs are pointing. I would like to trust them on this one, it is not just something on the side of software or firmware that you can do.
Tags: Notebooks
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