Machine of Windows 7 cannot see the new printer

Again Deskjet 4625 connected to my LT on windows 8. Wireless connection is OK and it works.  Scanning HP doctor ran and he see the printer on a machine from W7 desk top but still won't load the drivers. Printer shows offline, but I can see it on the ASUS router. Light is lit in blue on the printer.

I tried everything but can't find the problem.

Hi there RNRMusicMan.

Followed your advice, but the result was "software installed in vain."

The Wifi is connected. It works fine on my laptop Win8 where all of the HP software installed OK.

I also have had to print via Windows 7 via the Wifi but cannot install the W7 HP software and therefore no Scanner.

I tried turning Norton. I tried a start-up in minimal mode, but without success. I have tried many other options of threads, but without success. Clearly the HP software does not like W7!

Tags: HP Printers

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