MacOS 10.9 scanner and CM1415fnw won't save what it shows also scanned.
I have a CM1415fnw all-in-one and was scanning in grayscale controls at 200 dpi and saving to jpg fine under MacOS 10.8. I upgraded to 10.9 MacOS and the update of Applel because it has been installed. Now when I'm scanning a check or any document in grayscale or black and white, I see the appropriate document in the overview of the HP software. However, when I save the resolution is reduced and the right side of the paper is cut. I can scan as an image color and it will record fine. I use the IRIS, that came with the software to convert documents in searchable PDF format and that does not work either. It seems that the IRIS is running, but the document is not available. The HP software is version 4.0.50 (114). I can scan with Image capture/preview and save in JPG or PDF (not available) and that works very well. So the problem is in the HP software when I select send to folder. I looked for a more recent version of the software, but HP is said to use Apple Updater. Is there a solution for this.
Hello ArchieP,
I understand that you are not able to save your scans correctly since the update to 10.9 Mavericks. I've included the document according to "uninstalling the printer software. Please select the option for 10.9 Mac and follow the steps to ensure that all software are removed for your Laserjet.
Once the uninstall is complete, I suggest running a check and repair the permissions of the disc on your Mac. I have included the following document "12.x disk utility: repair disk permissions'." The disk you want to check is the MacIntosh HD. Once this step is complete, restart the Mac. When full, the Mac has restarted, please empty the trash. To do this right-click on the Recycle Bin in the dock and select Empty trash.
The next step is to install the software update Maverick 10.9 for your printer. Please click on the following link "color HP LaserJet Pro CM1415fn MFP series Full Software Solution - OS X 10.9 Mavericks. Then click on the orange download button. Once the download is complete, open the software and follow the instructions on the screen to install the software.
After the software has been installed successfully, please click on the link following "HP v.2.16.1 for OS X printer drivers." It is of the most up-to-date and current Apple update for HP printers print driver.
Please let me know if you are able to save your scans after these steps, thank you.
Tags: HP Printers
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