Magic Mouse 2 is not scrolling

I just bought a Magic Mouse 2, and when I drag my fingers on it as indicated to scroll, it does not scroll vertically or horizontally. I read the instructions, watched videos... nothing. Check the settings and everything. Please help me fix it!

Hi there sepowers51409,

Looks like your Magic Mouse 2 is not all scrolling when you drag a single finger upwards or downwards at the top of the mouse. First, I would check to see if, perhaps, the scrolling speed is set at a minimum, which could make it appear as if the scrolling does not work.

Change the way your mouse works

You have another computer to test with to help us to isolate and fix the problem? Don't forget to UN-pair he from the current computer if you do, so that it didn't is no complications when you test.

If you want to remove (désapparier) a device from the list of devices on your Mac, follow these steps:

  1. Choose the Apple menu > System Preferences, and then click Bluetooth.
  2. Place the pointer on the device you want to remove, and then click the button which appears next to the device name.

From: using a Bluetooth mouse, keyboard or trackpad with your Mac

If you do not have another Mac to test this then I would be:

1 UN-pair the mouse with the above steps

2 remove the batteries

3 reset the PRAM on your computer

4. replace the batteries in the mouse

5 pairing and testing new scrolling.

If the problem persists can create a new admin user or test this point to another user, you may have on the computer?

OS X El Capitan: set up users on your Mac.

Thank you for using communities of Apple Support, let us know how it goes!

Tags: Peripherals

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