MAKES ILLICIT INFORMATION ABOUT AVAILABILITY IN INDIA PRODUCT WARRANTY TO THE CUSTOMER OF LURE

Of

Chantal Bolduc

Current email address:

And found during the
buying laptop:

Dated from: Sept.18.2010

Product: Dell Inspiron 17R

TO

Reference Dell. com

Home and Home Office,

Sales representative: PH no.8 1-879-3355 ext:

Under: put-representation/put-guidance
regarding the Dell product

Dear Sir/Madam,

I bought a Dell laptop
under the reference after discussion depth with, Sales Rep.
calls about my requirement.

During the discussion of said, it
has also been mentioned that I was going to take the laptop to the India for domestic use
(country of destination).

As a result you, in your speech of welcome dated Sept.18,.
2010 to
13:15:03 & 14:06:26 provided information of Contact Dell India
(Thank you to Dell email team Blackhawk).

You too
insured that my customer profile has been transmitted to your Indian counterpart
for the guarantee of the assignment.

It's
unhappy in India, I have not provided with a guarantee by your counterpart of dell
due to the unavailability of the model.

Reference Dell India
has asked me to wait for a while, the moment in which the model is made available
In India, I will be equipped
the necessary guarantee.

Even after
nearly two years, I was not
provided with a guarantee that dell is under the obligation of
provide.

Thus
I'm afraid to use the laptop.

Under the
circumstances, you are requested to take the necessary steps to comply with your
obligation.

Being a
The green card holder, I am required to
spend a few months is USA each year.

If you leave
the details of the corrective action you propose to take in advance,
so this time I'll take the laptop in the USA (probably in July).

Waiting for
your answer.

Thanking
you,

Your really

José Augusto
Bolduc

PS: I got
live chat with technical Dell Global Support guarantee (on April19, 2012). They advised
to file the complaint with the customer
Care, but the system did not accept my complaint (not data matching)

Nor I have
have the email address.

I want to replace the laptop for specifications which the service Tech is available in India

ADMIN NOTE: maintain the label removed by privacy policy >

ADMIN NOTE: identification of Email deleted by privacy policy >

ADMIN NOTE: number retired by the phone privacy policy >

ADMIN NOTE: kidnapped by the Express service code privacy policy >

ADMIN NOTE: customer Ref. number retired by the privacy policy >

NOTE to ADMIN: address removed by privacy policy >

ADMIN NOTE: number retired by the privacy policy of order >

NOTE to ADMIN: removed Non-public info according to the TOU >


Tags: Dell Products

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