Manager application Adobe does not properly

First of all, if I'm in the wrong forum, please let me know and I'll re - create this entry in a place better.

I was a user of 10 items that he's out, but now with my new camera, I would try 13 elements.  It was a fight, but I was finally able to install the package from the trial but I can't launch elements 13 because Adobe Application Manager refuses to connect and authenticate.

I went through this thread for help: https://forums.adobe.com/thread/1098435

and it lead me to some additional information below.

And follow these steps under the resolution of the problems of connection found here: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Each of them worked just fine indicating that, in theory, I shouldn't have ANY problems to connect to Adobe.  However, this is not the case and I can't access the site that allows me to try or use the software.  The software Manager just sits and turns his wheels so to speak.

Now, the funny if I type in the WRONG password for my adobe ID, the application Manager software immediately comes back and says I entered the wrong information.  That tells me that the application manager must connect to where it belongs.  As a last resort, I tried disabling my firewall and still no luck.  Is there anything else I can try?  It would be pointless to buy the software, because I'd be stuck not being is not able to use it. Or any other Adobe software for this fact.


See you soon


David

Jeff,

First of all, Merry Christmas.

Now, an update.  Elements / Photoshop 13 installed fine on the my Mac Mini my PC has been running since the first day (four or five years now without a complete re-make.) and this seemed as good as time as any to install a new plant a copy of Windows 7. Who knows how many programs etc... have been installed / uninstalled etc... over the past years and now its full. For most...   Install fresh Windows, installed updates, latest drivers drivers video and installed anti-virus, google Chrome installed.  I had no problem with installation of Adobe Photoshop Elements after that.  Again, I must say its very sad, it's this extreme measure, but I really appreciated that you take the time to help me with this problem.

See you soon

D

Tags: Adobe

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