Manual uninstall of Cisco VPN 5.0.07.0290 on Windows 7 64-bit

Hello

I tried to install the last customer of Cisco VPN 64 bit (5.0.07.0290) under Windows 7 yesterday. In the middle of the installation, the blue machine projected; That left me with an installation incomplete and, more importantly still, no uninstall option. I can not reinstall the client because the installer wants to see a previous installtion and throws the error 28000 (need to uninstall the previous version before you start).

Are there instructions on how to do to remove manually the customer to Win7 64-bit?  I saw the instructions of existing manual removal for 3.5 + on XP and 2000, but many of the steps are invalid under Win7.

Thank you

John.

You can try to uninstall the MSI VPN client using the Windows Installer CleanUp utility on the link below.

http://support.Microsoft.com/default.aspx?scid=kb;en-us;290301

http://www.Cisco.com/en/us/products/sw/secursw/ps2308/products_tech_note09186a0080094b7f.shtml#up1

Tags: Cisco Security

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    26/03/16 10:37:26, 294 com.apple.preference.network.remoteservice [2539]: CGContextSaveGState: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, 294 com.apple.preference.network.remoteservice [2539]: CGContextConcatCTM: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, 294 com.apple.preference.network.remoteservice [2539]: CGContextSaveGState: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, 294 com.apple.preference.network.remoteservice [2539]: CGContextDrawImages: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, 294 com.apple.preference.network.remoteservice [2539]: CGContextRestoreGState: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, 294 com.apple.preference.network.remoteservice [2539]: CGContextRestoreGState: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, 294 com.apple.preference.network.remoteservice [2539]: CGContextGetCTM: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, 294 com.apple.preference.network.remoteservice [2539]: CGContextGetShouldSmoothFonts: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, 294 com.apple.preference.network.remoteservice [2539]: CGContextGetFontSmoothingStyle: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, 294 com.apple.preference.network.remoteservice [2539]: CGContextSetFontSmoothingStyle: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, 294 com.apple.preference.network.remoteservice [2539]: CGContextSetFontSmoothingStyle: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, [2539 295] com.apple.preference.network.remoteservice: CGContextGetCTM: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, [2539 295] com.apple.preference.network.remoteservice: CGContextGetDefaultUserSpaceToDeviceSpaceTransform: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, [2539 295] com.apple.preference.network.remoteservice: CGContextSaveGState: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, com.apple.preference.network.remoteservice [2539 295]: CGContextConcatCTM: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, [2539 295] com.apple.preference.network.remoteservice: CGContextSaveGState: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, [2539 295] com.apple.preference.network.remoteservice: CGContextDrawImages: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, [2539 295] com.apple.preference.network.remoteservice: CGContextRestoreGState: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, [2539 295] com.apple.preference.network.remoteservice: CGContextRestoreGState: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, [2539 295] com.apple.preference.network.remoteservice: CGContextGetCTM: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, [2539 295] com.apple.preference.network.remoteservice: CGContextGetCTM: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, [2539 295] com.apple.preference.network.remoteservice: CGContextGetDefaultUserSpaceToDeviceSpaceTransform: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, [2539 295] com.apple.preference.network.remoteservice: CGContextSaveGState: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, com.apple.preference.network.remoteservice [2539 295]: CGContextConcatCTM: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, [2539 295] com.apple.preference.network.remoteservice: CGContextSaveGState: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, [2539 295] com.apple.preference.network.remoteservice: CGContextDrawImages: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, [2539 295] com.apple.preference.network.remoteservice: CGContextRestoreGState: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, [2539 295] com.apple.preference.network.remoteservice: CGContextRestoreGState: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:26, [2539 295] com.apple.preference.network.remoteservice: CGContextGetCTM: context invalid 0x0. If you want to see the trail, please set CG_CONTEXT_SHOW_BACKTRACE environment variable.

    26/03/16 10:37:28, [2539 339] com.apple.preference.network.remoteservice: error in CoreDragRemoveTrackingHandler:-1856

    26/03/16 10:37:28, [2539 339] com.apple.preference.network.remoteservice: error in CoreDragRemoveReceiveHandler:-1856

    26/03/16 10:37:28, com.apple.xpc.launchd [1 393]: (com.apple.SystemUIServer.agent [2346]) Service was released due to the signal: Broken pipe: 13

    26/03/16 10:37:28, Spotlight 461 [459]: spot: logging agent

    26/03/16 10:37:28, [2539 487] com.apple.preference.network.remoteservice: service - area of the one error ERROR = NEConfigurationErrorDomain Code = 9 "configuration is unchanged" UserInfo = {NSLocalizedDescription = configuration is unchanged}

    26/03/16 10:37:28, [2539 487] com.apple.preference.network.remoteservice: service - area of the one error ERROR = NEConfigurationErrorDomain Code = 9 "configuration is unchanged" UserInfo = {NSLocalizedDescription = configuration is unchanged}

    26/03/16 10:37:28, nesessionmanager 519 [2112]: NESMLegacySession [VPN_CONN_NAME$: 04c 10954-16 b 2 - 40BB - B3F1 - 9288F968029E]: received an order to start com.apple.preference.network.re [2539]

    26/03/16 10:37:28, nesessionmanager 519 [2112]: NESMLegacySession [VPN_CONN_NAME$: 04c 10954-16 b 2 - 40BB - B3F1 - 9288F968029E]: changed to connecting status

    26/03/16 10:37:28, com.apple.SecurityServer [75 536]: rules of problem opening the file "/ etc/authorization ': no such file or directory

    26/03/16 10:37:28, com.apple.SecurityServer [75 536]: sandbox has denied authorizing the right "system.keychain.modify" customer "/ usr/libexec/nehelper" [184]

    26/03/16 10:37:28, 536 pppd [2616]: NetworkExtension is the controller

    26/03/16 10:37:28, 538 pppd [2616]: NetworkExtension is the controller

    26/03/16 10:37:28, nehelper 540 [184]: 10954-16 b 2 - 40BB - B3F1 04c - 9288F968029E: cannot copy content, returned SecKeychainItemCopyContent user interaction is not allowed.

    26/03/16 10:37:28, nehelper 540 [184]: 10954-16 b 2 - 40BB - B3F1 04c - 9288F968029E: SecKeychainItemFreeContent returned the user interaction is not allowed.

    26/03/16 10:37:28, 570 pppd [2616]: password not found in the system keychain

    26/03/16 10:37:28, 572 pppd [2616]: publish_entry SCDSet() failed: success!

    26/03/16 10:37:28, 573 pppd [2616]: publish_entry SCDSet() failed: success!

    26/03/16 10:37:28, 573 pppd [2616]: pppd 2.4.2 (Apple version 809.40.5) started by $VPN_SERVER_USER, uid 501

    26/03/16 10:37:28, SystemUIServer 620 [2615]: [BluetoothHIDDeviceController] EventServiceConnectedCallback

    26/03/16 10:37:28, SystemUIServer 620 [2615]: [BluetoothHIDDeviceController] EventServiceDisconnectedCallback

    26/03/16 10:37:28, authd 720 [124]: copy_rights: _server_authorize failed

    26/03/16 10:37:28, sandboxd 748 [120]: nehelper (184) ([184]) refuse the authorization-right-get system.keychain.modify

    III. New connection of Cisco VPN through IPSec Console app log:

    26/03/16 10:18:26, 917 WindowServer [172]: _CGXRemoveWindowFromWindowMovementGroup: 0x10d of window is not attached to the window 0x10f

    26/03/16 10:19:43, 975 WindowServer [172]: _CGXRemoveWindowFromWindowMovementGroup: 0x10d of window is not attached to the window 0x10f

    [26/03/16 10:19:56 nesessionmanager 265 [2112]: NESMLegacySession[$VPN-CONN-NAME:72874CC0-2A89-4B61-80F1-9BB4F3EA953B]: received an order to start SystemUIServer [2346]

    [26/03/16 10:19:56 nesessionmanager 265 [2112]: NESMLegacySession[$VPN-CONN-NAME:72874CC0-2A89-4B61-80F1-9BB4F3EA953B]: changed to connecting status

    26/03/16 10:19:56, nesessionmanager 267 [2112]: IPSec to connect to the server $VPN_SERVER_IP

    26/03/16 10:19:56, nesessionmanager 270 [2112]: phase 1 of the IPSec from.

    26/03/16 10:19:56, authd 284 [124]: copy_rights: _server_authorize failed

    26/03/16 10:19:56, 295 raccoon [2576]: agreed to the takeover of vpn connection.

    26/03/16 10:19:56, 295 raccoon [2576]: agreed to the takeover of vpn connection.

    26/03/16 10:19:56, 295 raccoon [2576]: IPSec to connect to the server $VPN_SERVER_IP

    26/03/16 10:19:56, 295 raccoon [2576]: IPSec to connect to the server $VPN_SERVER_IP

    26/03/16 10:19:56, racoon 296 [2576]: connection.

    26/03/16 10:19:56, racoon 296 [2576]: IPSec Phase 1 started (initiated by me).

    26/03/16 10:19:56, racoon 296 [2576]: IPSec Phase 1 started (initiated by me).

    26/03/16 10:19:56, racoon 308 [2576]: IKE Packet: forward the success. (Initiator, Aggressive Mode 1 message).

    26/03/16 10:19:56, racoon 308 [2576]: > > > > > status of phase change = Phase 1 began by us

    26/03/16 10:19:56, racoon 308 [2576]: > > > > > status of phase change = Phase 1 began by us

    26/03/16 10:19:56, 352 raccoon [2576]: no message must be encrypted, 0x14a1, side 0 status

    26/03/16 10:19:56, 352 raccoon [2576]: no message must be encrypted, 0x14a1, side 0 status

    26/03/16 10:19:56, nesessionmanager 352 [2112]: Controller IPSec: IKE FAILED. phase 2, assert 0

    26/03/16 10:19:56, nesessionmanager 353 [2112]: Controller IPSec: retry the aggressive mode IPSec with DH group 2

    26/03/16 10:19:56, nesessionmanager 373 [2112]: phase 1 of the IPSec from.

    26/03/16 10:19:56, 374 raccoon [2576]: IPSec to connect to the server $VPN_SERVER_IP

    26/03/16 10:19:56, 374 raccoon [2576]: IPSec to connect to the server $VPN_SERVER_IP

    26/03/16 10:19:56, 374 raccoon [2576]: connection.

    26/03/16 10:19:56, 374 raccoon [2576]: IPSec Phase 1 started (initiated by me).

    26/03/16 10:19:56, 374 raccoon [2576]: IPSec Phase 1 started (initiated by me).

    26/03/16 10:19:56, racoon 376 [2576]: IKE Packet: forward the success. (Initiator, Aggressive Mode 1 message).

    26/03/16 10:19:56, racoon 376 [2576]: > > > > > status of phase change = Phase 1 began by us

    26/03/16 10:19:56, racoon 376 [2576]: > > > > > status of phase change = Phase 1 began by us

    26/03/16 10:19:56, racoon 404 [2576]: port 62465 anticipated, but 0

    26/03/16 10:19:56, racoon 404 [2576]: port 62465 anticipated, but 0

    26/03/16 10:19:56, racoon 432 [2576]: IKEv1 Phase 1 AUTH: success. (Initiator, aggressive-Mode Message 2).

    26/03/16 10:19:56, racoon 432 [2576]: > > > > > status of phase change = Phase 1 began with a peer

    26/03/16 10:19:56, racoon 432 [2576]: > > > > > status of phase change = Phase 1 began with a peer

    26/03/16 10:19:56, racoon 432 [2576]: IKE Packet: receive a success. (Initiator, Aggressive Mode 2 message).

    26/03/16 10:19:56, racoon 432 [2576]: initiating IKEv1 Phase 1: success. (Initiator, aggressive Mode).

    26/03/16 10:19:56, racoon 432 [2576]: IKE Packet: forward the success. (Initiator, Aggressive Mode 3 message).

    26/03/16 10:19:56, 433 raccoon [2576]: IPSec Phase 1 established (initiated by me).

    26/03/16 10:19:56, 433 raccoon [2576]: IPSec Phase 1 established (initiated by me).

    26/03/16 10:19:56, racoon 453 [2576]: IPSec Extended requested authentication.

    26/03/16 10:19:56, racoon 453 [2576]: IPSec Extended requested authentication.

    26/03/16 10:19:56, 454 nesessionmanager [2112]: IPSec asking extended authentication.

    [26/03/16 10:19:56, nesessionmanager 464 [2112]: NESMLegacySession[$VPN-CONN-NAME:72874CC0-2A89-4B61-80F1-9BB4F3EA953B]: status changed by disconnecting

    26/03/16 10:19:56, nesessionmanager 464 [2112]: IPSec disconnection from the server $VPN_SERVER_IP

    26/03/16 10:19:56, racoon 465 [2576]: IPSec disconnection from the server $VPN_SERVER_IP

    26/03/16 10:19:56, racoon 465 [2576]: IPSec disconnection from the server $VPN_SERVER_IP

    26/03/16 10:19:56, racoon 465 [2576]: IKE Packet: forward the success. (Information message).

    26/03/16 10:19:56, racoon 465 [2576]: IKEv1-Information Notice: pass success. (Delete the ISAKMP Security Association).

    26/03/16 10:19:56, racoon 465 [2576]: could not send message vpn_control: Broken pipe

    26/03/16 10:19:56, racoon 465 [2576]: could not send message vpn_control: Broken pipe

    [26/03/16 10:19:56, nesessionmanager 465 [2112]: NESMLegacySession[$VPN-CONN-NAME:72874CC0-2A89-4B61-80F1-9BB4F3EA953B]: status changed to offline, last stop reason no

    26/03/16 10:19:56, 466 raccoon [2576]: glob found no match for the path "/ var/run/racoon/*.conf".

    26/03/16 10:19:56, 466 raccoon [2576]: glob found no match for the path "/ var/run/racoon/*.conf".

    26/03/16 10:19:56, 466 raccoon [2576]: IPSec disconnection from the server $VPN_SERVER_IP

    26/03/16 10:19:56, 466 raccoon [2576]: IPSec disconnection from the server $VPN_SERVER_IP

    It seems that I solved the problem, but I'm not sure it helped.

    After restart of the operating system, the two connections: old and new Cisco via IPSec connection, began to work.

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